Quality Lead - Hire to Retire
TCS · Pune
Source and collection record
Last observed by our collector: . This is not a manual review or a confirmation from the employer.
Employer requisition: 433856
Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.
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Collected role description
Role: Team Lead – H2R Quality Lead Required Technical Skill Set: Expert in Hire to Retire Domain Desired Experience Range: 5-10 Years Location of Requirement: Pune Shift: Day Shift (9 AM - 6 PM IST) but should be flexible with shift timings Desired Competencies (Technical/Behavioral Competency)Role: • Strong understanding of end to end cycle of H2R (MDM, Employee benefits, Talent Acquisition, Statutory audits) • Lead end-to-end Quality Control operations • Ensure adherence to CTQs (Critical to Quality parameters), SOPs, policies, and compliance requirements. • Review audit findings, identify quality gaps, and recommend corrective actions. • Adherence of daily audits are being performed and reported out to internal and external stakeholders • Prepare RCAs, 5Whys for the errors with strong preventive action • Ensure all team deliverables are completed in due time and compliant to relevant standards and policies and reported accurately • Ensure compliance to all SLA and KPI targets • Identify process gaps and improvement opportunities • Handle internal reporting, adherence to SLAs • Exceed daily / weekly / monthly targets on Teams TAT and Accuracy Add-on Requirements: • Demonstrated proactive, positive conflict resolution skills. • Excellent analytical and problem-solving skills • Excellent communicator at all levels • Intellectual curiosity, appetite to do things better and proactive nature. Good-to-Have: • B.Com, M.Com /Post Graduate degree in Human Resource • 1-7 years of professional experience in HRO domain • Good understanding of H2R processes. • Knowledge of various ERPs’- SAP, MS Office, Advanced Excel
Collected minimum qualification
BACHELOR OF ARTS
Collected experience requirement
5 - 10 Years