International HR services Team Lead

Key Responsibilities: People Management & Leadership: • Lead, mentor, and develop a team of International HR Services Associates and other HR operations staff. • Manage team performance, conduct regular 1:1s, set goals, and provide feedback and coaching. • Oversee workforce planning, shift scheduling, and ensure adequate coverage for 24x7 operations. • Foster a positive, inclusive, and high-performance team culture. Service Delivery & Operations • Oversee end-to-end employee lifecycle management for international geographies. • Ensure timely and accurate processing of HR transactions in Workday and ServiceNow. • Review and approve letters, documentation, and compensation changes prepared by the team. • Ensure compliance with local and international HR policies, audit requirements, and data privacy standards. Stakeholder & Client Management • Act as the escalation point for complex HR queries and issues from employees, managers, and HR business partners. • Build and maintain strong relationships with internal stakeholders across regions. • Represent the team in cross-functional meetings and projects. Quality, Compliance & Reporting • Drive regular audits of HR data and processes to ensure accuracy and compliance. • Monitor and report on team KPIs, SLAs, and service quality metrics. • Identify process gaps and lead continuous improvement initiatives. Additional Responsibilities • Support transitions, knowledge transfer (KT), and onboarding of new team members. • Collaborate with other HR teams (e.g., EDG, HR Ops) as needed. • Ensure team agility to extended work hours and changing business needs.