International Voice - KYC

TCS · Mumbai

Source and collection record

Last observed by our collector: 9 October 2026 at 1:11 am IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 432658

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Mark the statements you can support after reading the employer source. This checklist stays on this page; it does not score your eligibility or submit an application.

Collected minimum qualification: BACHELOR OF COMMERCEAttendance and availability: I checked the employer page for work location, office attendance, start date and duration.Current requisition: I checked the current employer requisition and its application requirements.

0 of 3 checks marked. Keep unresolved requirements as questions for the employer.

Collected role description

Job Description - Handle inbound and outbound customer calls related to KYC remediation campaigns. - Adhere to AML, KYC, CDD, EDD, sanctions, and regulatory requirements. - Follow customer authentication procedures before discussing account information. - Assist retail, small business, commercial, and corporate customers with KYC-related queries. - Explain regulatory requirements and documentation needs clearly and professionally. - Guide customers through the KYC remediation process and required actions. - Proactively follow up with customers to obtain outstanding KYC information and documentation. - Resolve customer concerns at the first point of contact wherever possible. - Maintain a high standard of customer service during difficult or sensitive conversations. - Meet required criteria for call quality standards. - Maintain customer relations with a high degree of internal and external customer service. - Possess effective problem solving skills to ensure timely problem recognition and resolution. - Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures. - Recording and updating customer information via the organization’s internal systems - Resolving customer queries at first point of contact

Collected minimum qualification

BACHELOR OF COMMERCE

Collected experience requirement

1 - 5 Years