Team Lead Hr-Ops

Team Leadership and Management: • Lead, mentor, and manage a team of 15+ resources, ensuring high performance, engagement, and professional development. • Allocate tasks, monitor progress, and drive accountability across the team to meet operational goals. • Foster a culture of collaboration, innovation, and continuous improvement. • Performance management experience and yearly rating and performance evaluations Service Delivery and Operations Management: • Oversee the end-to-end delivery of services across key HRO domains such as: • Global Benefits • Total Rewards • Invoice Processing • Wellbeing Benefits • Global Mobility • Ensure compliance with SLAs, KPIs, and other performance metrics, driving operational excellence and accuracy. • Continuously identify and implement process improvements to enhance efficiency and client satisfaction. Client and Stakeholder Management: Build and maintain strong relationships with global clients and internal/external stakeholders. • Act as the primary point of contact for escalations and strategic discussions, ensuring client expectations are exceeded. • Provide regular updates, insights, and reports to stakeholders on service delivery performance. Technical Expertise: • Utilize and manage HRO systems like Workday, Darwin, and ServiceNow to streamline op