Collections Associate

Role: Collections Associate Skill: AR Collections Experience: 1 years to 5 years Job Location: Gurugram Shift: 24x7 (including UK Shift) Role Purpose: Manage assigned customer accounts, drive timely collections, reduce aged receivables, and support cash flow objectives. Must have skills: • Follow up with customers on overdue invoices via email and calls. • Manage aging accounts and secure payment commitments (PTPs). • Investigate and resolve invoice disputes, deductions, and payment queries. • Collaborate with Billing, Sales, and Cash Application teams to resolve issues. • Maintain accurate collection notes and account documentation. • Prepare collection reports and support DSO reduction initiatives Good To Have skills: • Minimum 2+ years of experience in B2B Collections/Accounts Receivable. Key Responsibilities: • Review and manage allocated Accounts Receivable (AR) portfolio. • Follow up with customers through email and calls for outstanding invoices. • Resolve payment delays, disputes, and billing-related issues with internal stakeholders. • Maintain collection notes and update collection systems regularly. • Escalate delinquent accounts as per collection strategy. • Meet collection, aging, and productivity targets. • Conduct account reconciliations and support month-end activities. • Collaborate with Sales, Billing, and Dispute Management teams. Required Skills • Having 1 to 5 years of experience. • Understanding of Order-to-Cash (O2C) and Accounts Receivable processes. • Strong communication and negotiation skills. • Good analytical and problem-solving abilities. • Experience with ERP tools such as SAP, Oracle, JDE, or similar. • Proficiency in Excel and reporting. Qualifications: • Graduate in Commerce, Finance, Accounting, or related field. • Experience in AR/Collections preferred.