End User Support,Intune
TCS · Trivandrum
Source and collection record
Last observed by our collector: . This is not a manual review or a confirmation from the employer.
Employer requisition: 433021
Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.
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Mark the statements you can support after reading the employer source. This checklist stays on this page; it does not score your eligibility or submit an application.
0 of 3 checks marked. Keep unresolved requirements as questions for the employer.
Collected role description
Address user tickets regarding hardware, software and networking related to end user issues Handle tickets/Changes and Problem records for End user related requests single headedly Working and proven track of working on Group policy Objects Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals
Collected minimum qualification
BACHELOR OF ENGINEERING
Collected experience requirement
6 - 10 Years