Accounts Receivables - Team Manager

BP05 – Accounts Receivable & Collections Senior Manager Job Title: Accounts Receivable & Collections Senior Manager Role Level: BP05 (Senior Manager) Experience: 10–14 Years Education: • Minimum 15 years of regular, full-time education (10 + 2 + 3) ​ • Non-technical graduation and/or masters in finance & accounts stream -BCOM, MCOM, MBA in Finance, CA/ICWA or Engineering background with proven black belt or transformation expertise in Finance and Accounts processes. Must Have Skills: • Lean Six Sigma certified or formally trained (Black Belt preferred) • Finance and Accounting domain experience • Proven track record of leading and/or mentoring multiple Lean Six Sigma improvement projects • End-to-end O2C and receivables service delivery • Billing, collections, cash application and AR governance • Team, stakeholder, SLA and escalation management Good-to-Have Skills: • Credit strategy and working-capital improvement • Retail O2C and global delivery exposure • Analytics, automation and transformation • Continuous Improvement / Lean & Six Sigma • Stakeholders Coordination • ERP Exposure Role Summary The Accounts Receivable & Collections Senior Manager manages billing, cash application, collections, deductions, and dispute resolution, ensuring accuracy, compliance, and timely execution while driving service performance, controls, and continuous improvement. Key Responsibilities Support billing and customer invoice generation and validation Process customer receipts and perform cash application Investigate and resolve unapplied cash and payment discrepancies Support collections follow-up and aging reviews Assist with deductions, disputes, and chargeback research Support customer account maintenance and reconciliations Maintain accurate records, documentation, and audit trails Review cash application, billing, and collections activities Manage complex disputes, deductions, and short-payment scenarios Perform root-cause analysis on recurring exceptions and aged items Support AR reconciliations and period-end close activities Manage receivables execution across billing, cash application, and collections Monitor AR KPIs including DSO, unapplied cash, billing accuracy, and aging Support working-capital objectives and dispute resolution timelines Ensure adherence to AR controls, credit policy, and compliance requirements Provide leadership across multiple teams and complex stakeholder groups Own end-to-end service performance, transformation agenda, and governance Manage risk, compliance, and continuous improvement at portfolio level Experience & Skills 10–14 years of experience in Accounts Receivable & Collections or Finance Shared Services Understanding of billing, cash application, collections, and reconciliations Knowledge of O2C processes and customer account management Experience with ERP platforms such as SAP, Oracle, or similar Good analytical, reconciliation, and stakeholder management skills Proven analytical, problem-solving, and communication skills Ability to work in high-volume, SLA-driven environments People management and stakeholder coordination skills Experience driving process improvement and standardization Strong leadership, governance, and transformation capabilities Experience managing large teams and senior stakeholder relationships </ul