Incident Manager
TCS · Delhi
Source and collection record
Last observed by our collector: . This is not a manual review or a confirmation from the employer.
Employer requisition: 432249
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Collected role description
Incident Manager / Shift Manager Experience: 10-14 Years Location: Hyderabad, Bangalore, Chennai, Kolkata, Delhi NCR Job Summary We are looking for an experienced Incident Manager / Shift Manager to lead telecom NOC operations, manage critical incidents, drive service restoration, coordinate stakeholders, and ensure operational excellence across wireless and transport network environments. Key Skills Telecom NOC Operations Incident & Major Incident Management ServiceNow & ITIL Processes 4G/5G, RAN, Wireless Networks Ericsson ENM, ENIQ, Splunk Root Cause Analysis (RCA) Service Assurance & Network Monitoring AIOps & Automation (Preferred) Stakeholder & Shift Management Responsibilities Manage critical incidents and drive timely resolution. Lead 24x7 NOC operations and shift activities. Coordinate with operations, engineering, and vendor teams during outages. Perform incident reviews, RCA, and service improvement initiatives. Monitor network performance, alarms, and service KPIs. Ensure adherence to ITIL processes and operational governance. Support automation and AIOps initiatives to improve operational efficiency. Preferred Skills Python and Automation exposure Splunk Analytics Dashboard and Reporting Tools Telecom Operations Management
Collected minimum qualification
BACHELOR OF TECHNOLOGY
Collected experience requirement
10 - 20 Years