Customer Service

TCS · Pune

Source and collection record

Last observed by our collector: 9 October 2026 at 1:11 am IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 431395

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Mark the statements you can support after reading the employer source. This checklist stays on this page; it does not score your eligibility or submit an application.

Collected minimum qualification: BACHELOR OF ARTSAttendance and availability: I checked the employer page for work location, office attendance, start date and duration.Current requisition: I checked the current employer requisition and its application requirements.

0 of 3 checks marked. Keep unresolved requirements as questions for the employer.

Collected role description

International Voice_T_Pune Position Information Department Name: Customer Care Assignment Category: BPO1 & BPO2 Job Type: Regular, Full-Time Education: HSC Pass Experience: Minimum 1 year in International Voice process. Job Description Summary Roles and responsibilities: • Manage Inbound Customer Service calls. • Focus on Upselling add on products and services to the customers. • Identify and assess customer needs to achieve exceptional customer service and customer satisfaction. • Build sustainable relationships and st with customers through open and interactive communication. • Provide accurate, valid, and complete information by using the right methods / tools / processes. • Meet personal / customer service team sales and other related performance targets and call quality. • Handle customer queries and concerns, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Real time capturing detailed records of customer interactions in system. • Follow communication procedures, guidelines, processes, and policies. • Take the extra mile to engage customers to build positive customer relations leading in revenue generation. JOB DESCRIPTION Key Skill Requirement: • Proven customer support experience or experience as a client service representative, minimum 12 months • Track record of achieving set performance metrics • Strong call-handling skills with active listening • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of queries / complaints / escalations. • Excellent communication and Positive attitude • Customer service is driven, detail-oriented, team player. • Good command on the English Language • Ability to multi-task, prioritize, and manage time effectively. • Required to work in varied schedules and/or mandatory overtime to meet department needs, especially during high call volume hours. • Adaptable to perform other duties as assigned. • Willingness and ability to immediately adapt to changes in policies / procedures / perform other duties as assigned. • Minimum High school degree (HSC Pass)

Collected minimum qualification

BACHELOR OF ARTS

Collected experience requirement

1 - 5 Years