Customer Service

International Voice_T_Pune Position Information Department Name: Customer Care Assignment Category: BPO1 & BPO2 Job Type: Regular, Full-Time Education: HSC Pass Experience: Minimum 1 year in International Voice process. Job Description Summary Roles and responsibilities:  Manage Inbound Customer Service calls.  Focus on Upselling add on products and services to the customers.  Identify and assess customer needs to achieve exceptional customer service and customer satisfaction.  Build sustainable relationships and st with customers through open and interactive communication.  Provide accurate, valid, and complete information by using the right methods / tools / processes.  Meet personal / customer service team sales and other related performance targets and call quality.  Handle customer queries and concerns, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.  Real time capturing detailed records of customer interactions in system.  Follow communication procedures, guidelines, processes, and policies.  Take the extra mile to engage customers to build positive customer relations leading in revenue generation. JOB DESCRIPTION Key Skill Requirement:  Proven customer support experience or experience as a client service representative, minimum 12 months  Track record of achieving set performance metrics  Strong call-handling skills with active listening  Familiarity with CRM systems and practices  Customer orientation and ability to adapt/respond to different types of queries / complaints / escalations.  Excellent communication and Positive attitude  Customer service is driven, detail-oriented, team player.  Good command on the English Language  Ability to multi-task, prioritize, and manage time effectively.  Required to work in varied schedules and/or mandatory overtime to meet department needs, especially during high call volume hours.  Adaptable to perform other duties as assigned.  Willingness and ability to immediately adapt to changes in policies / procedures / perform other duties as assigned.  Minimum High school degree (HSC Pass)