Customer Service Airlines

International Customer Service_Airlines_Gurgaon:- Experience Required 1 to 3 years of relevant experience Mandatory airline industry experience Freshers are not eligible Experience in customer service, customer support, or escalation management environments preferred Work Location 100% Work from Office Client Location: Gurugram Shift Timings 5-day work week Rotational shifts between Monday and Sunday, including weekend working on a rotational basis Key Responsibilities Manage and resolve customer complaints, escalations, and service-related issues received through email and other communication channels. Understand customer concerns and coordinate with multiple internal teams to drive timely resolution. Investigate cases, track progress, and ensure closure within defined timelines. Work across multiple applications and systems to facilitate efficient issue resolution. Contact customers via phone whenever additional information or clarification is required. Maintain high standards of customer experience and professional communication. Mandatory Skills Excellent written and verbal communication skills Strong ability to comprehend, analyze, and respond to customer emails effectively Mandatory experience in the airline industry Strong customer service and escalation handling experience Ability to manage multiple priorities and stakeholders simultaneously Strong problem-solving and interpersonal skills Preferred Skills Hands-on experience with airline reservation, ticketing, or customer service platforms such as Amadeus or similar airline tools. Experience handling executive-level customer escalations. Additional Information No transport facility or travel reimbursement will be provided. Candidates will be responsible for their own commute to the office. Selected candidates will work closely with client and partner supervisory teams to ensure seamless resolution of customer issues.