International Chat Support
TCS · Delhi
Source and collection record
Last observed by our collector: . This is not a manual review or a confirmation from the employer.
Employer requisition: 431179
Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.
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Collected role description
Please refer below Job Description: • Any Graduate (Preferable BCA, BSC in CS/IT) with Fulltime regular course; 15 Years of regular education is must. • Prior experience working as a Service Desk Analyst • Assist customers with technical issues via chat in a timely and efficient manner. • Experience in handling 2 or more chat concurrency. • Knowledge on ITIL and Incident Management (SLA, Severity) • Experience in ServiceNow is a plus. • Diagnose and troubleshoot hardware and software problems • Provide step-by-step guidance to resolve issues & knowledge on how to use KB articles • Escalate complex issues to higher-level technical teams when necessary • Maintain detailed logs of customer interactions and solutions provided • Follow up with customers to ensure their issues are fully resolved • Stay updated with product knowledge and technical skills • Should have good written communication skill. Skills: • SharePoint/OneDrive • Webex • MS Suite & Mail Services (Outlook) • Networking Concepts • OS & File Systems • Active Directory • Desktop/Keyboard Shortcuts & Commands
Collected minimum qualification
BACHELOR OF COMPUTER APPLICATION
Collected experience requirement
1 - 4 Years