GECX Architect

TCS · Delhi

Source and collection record

Last observed by our collector: 9 October 2026 at 1:11 am IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 430788

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected minimum qualification: BACHELOR OF ENGINEERINGAttendance and availability: I checked the employer page for work location, office attendance, start date and duration.Current requisition: I checked the current employer requisition and its application requirements.

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Collected role description

Role: GECX (Google Enterprise Customer Experience) Architect Exp: 10 to 20 years Location: Pan India Qualifications: BCA, BSC, BE Pre-Requisites: Presales and Solution (Proactive / RFX) Experience in Contact Center (B2B, B2C, D2C) Self-Motivated and able to drive GTM Strategy and Customer Engagements independently Flexible and open for travels (International / Domestic) on need basis. Knowledge / Hands on Development experience in Platforms such as Google CCAI / Google CCaaS / Google CES / Gemini Enterprise Customer Experience Knowledge of Conversational Data Migration, Analytics, Knowledge on Enterprise Conversational AI Fabric and Orchestration Layer, Multimodal Architecture Technical Expertise Required – CCAI & GECX Architecture design and roadmap development for Google CCAI and Google Enterprise Customer Experience (GECX) solutions Application of AI and GenAI to enterprise use cases, particularly within Contact Center as a Service (CCaaS)Design and implementation of Conversational AI solutions Customer journey mapping and assessing Proof-of-Concept approaches Integration of Google Cloud GenAI capabilities into customer experience platforms Support Assessment and Discovery opportunities in customer landscape Certifications: Customer Experiences with Contact Center AI (CCAI) - Dialogflow CX (CCAIDCX) Genesys CCaaS / NICE CXone / Amazon Connect / Five9 Certified Professional or Architect Knowledge on Kore.ai / Yellow.ai Conversational AI platform ITIL Foundation <span style="font-size:10.0pt;font-family:"Amasis MT Pro",serif; mso-fareast-font-family:"Times Ne

Collected minimum qualification

BACHELOR OF ENGINEERING

Collected experience requirement

10 - 20 Years