Transformation Lead Trust and Safety

Job Title: Transformation Lead – Trust & Safety Location: Kolkata / Mumbai Experience: 8–12+ Years Role Summary Lead end-to-end transformation across Trust & Safety pipelines, including data annotation, localization, AI data training, and content moderation. The role focuses on enabling AI-led, scalable, and compliant operations, transitioning from manual/reactive workflows to proactive, automated, and human-in-the-loop ecosystems. Key Responsibilities • Carving out attractive AI led solutions for both existing engagements & new delas/RFPs/RFIs • Define and implement transformation across annotation, localization, and moderation workflows • Enable human-in-the-loop models for accuracy and contextual judgement • Identify inefficiencies and drive improvement in accuracy, consistency, SLA adherence, and productivity metrics • Translate Trust & Safety policies into operational workflows and annotation guidelines • Ensure compliance with platform policies, legal regulations and content standards • Collaborate with internal tech teams on tools, platforms, and model performance • Generate insights to improve model performance and operational efficiency • Identify abuse patterns, harmful content trends, and risk areas • Collaboration with Operations, QA teams & Business stakeholders • Support solutioning, Transformation roadmap development • Present insights and recommendations to internal and external stakeholders Technical Skills: • Experience in Trust & Safety / Content Moderation / Data Annotation / Localization operations • Understanding of AI training data lifecycle and content moderation workflows • Strong process improvement mindset (Lean / Six Sigma exposure preferred) • Familiarity with annotation tools, moderation platforms, AI/ML ecosystems • Exposure to analytics tools (Excel, BI dashboards) Leadership Competencies: • AI-led transformation experience • Strong communication and stakeholder management • Ability to handle sensitive content environments responsibly Education: • Bachelor’s degree (any discipline; analytics/technology preferred) • 3–6 years of experience in Trust & Safety / Content moderation / Data operations OR Data annotation / AI data training / localization pipelines (Preferred)