HRO Delivery Lead

HRO Delivery Lead This position needs expertise & proven experience in HR Service Delivery. Complete ownership of process, people & Client/ Stakeholder management. Complete ownness & understanding of account financials focusing on profitability abiding with contractual commitment. Constant focus on creating & enhancing Client credibility with sustainable methods. Knowledge & Experience • Strong knowledge of all E2E HRO processes – TA-EDM/ WFM- Payroll – Exit – HTR • Working Experience of 15 – 17 years of HRO Global countries (NAM/ EMEA/ APAC). • E2E experiance of transition setup of global COE, with KT & DD (SOP/ SOW & MSA) • Negotiation skills with Client for SLA through BIC post stabilization & implementation • Strong understanding of all SLAs for HRO upto L4s, Co-relation to KPIs & BOIs • Experaince in Global ERPs (Workday/ SAP / SucessFactor/ Oracle) • Undertanding of Business & Ops Excellence practises, to present to Client implementing QCP/ FMEA & Risk Analysis • Focus & commitment towards Contractual Productivity through levers of automation, efficiency gain. • Understanding & negotiation skills on TnM for process optimazation, experiance in Vol vs FTE analysis • People Management skills & retention skills through Org policies & practises • Deliver in high quality, professional and proactive day to day service to client, with agreed SLAs • Manage & present daily goveranance through BIC – MIS • Handle regular communication with the client and different stakeholders • Continually seek out way to generate new ideas to improve existing process • Able to build a positive culture and support to other team members • Ability to handle confidential information in a discreet, professional manner • Responsible for the team development, performance and maintenance within the organisation • Assist your line manager to assess the long term business trends • Create & implement sucessful training and development of the team, to ensure E2E cross skilling & sucession • Achieve maximum profitability and growth in accordance with organisation plans • Understanding of Account financials – of Revenue Levers to enhance Gross Margin through Cost Control mechanism. • Assist in compliance with all the financial and legal requirements, responsibilities and obligations Education & Certification • Bachelor / Master’s degree in any discipline – HR Preferred • Advance computer knowledge required (MS- Office, formulas lookups and various reports creation, MIS) • Proven ability to adapt to new tools by applying logical approach • Global Certifications of HRO processes Skill Set • HRO Experience – UK/US region • Team handling experience • Strong knowledge of Workday • Ability to Work on a Deadline and handle pressure • Strong email and voice communication skills • Strong communication, problem solving and resolution skills. • Must be able to multi-task, maintain confidentiality, work independently, and have good organizational skills. • Leadership ability to drive a team • Project management skills • Ability to work under pressure & be pivotal motivation Working Conditions • Occasional extended work hours to meet deadlines. • Ability to work 24*7 shift timings. </div