FPNA - O2C Due Diligence

TCS FAO Strike Team – Tower-Specific Job Descriptions Purpose of the Strike Team The TCS FAO Due Diligence, Transformation & Autonomous Finance Strike Team will act as an elite consulting and solutioning organization supporting:  Pre-sales due diligence for large F&A outsourcing and transformation deals  Baseline diagnostics and maturity assessments  Scope validation and effort estimation  Control and compliance reviews  Lean Six Sigma-led process optimization  Process mining and process intelligence initiatives  Target Operating Model (TOM) design  Agentic AI and Autonomous Finance innovation  Value realization and KPI benchmarking  Existing account health assessments and transformation roadmaps O2C Consultant Designation Consultant – Order-to-Cash Due Diligence & Transformation Role Purpose Provide functional leadership across customer management, order management, billing, collections, disputes, and credit operations while driving autonomous receivables transformation. Key Responsibilities Due Diligence Assess:  Customer Master  Order Management  Billing  Cash Application  Collections  Credit Risk  Deductions and Disputes Validate:  DSO drivers  Working capital opportunities  Revenue leakage areas Risk & Compliance  Revenue recognition review  Credit governance assessment  Collection policy compliance  Customer onboarding controls Process Re-engineering  Collections segmentation  Dispute elimination  Billing simplification  Cash forecasting optimization Process Intelligence  Collection effectiveness diagnostics  Deduction root-cause analytics  Working capital analytics Autonomous Finance  AI collections agents  Intelligent deduction coding  Predictive collections  Customer service virtual assistants  Autonomous cash application Required Experience  12+ years in O2C Operations  Experience with HighRadius, BlackLine, SAP FSCM preferred  Working capital transformation expertise  Process Mining exposure Success Metrics  Reduction in DSO  Improved CEI  Working capital released  Automation opportunities  Compliance improvement