Service desk Agent

TCS · Hyderabad

Source and collection record

Last observed by our collector: 9 October 2026 at 1:11 am IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 430394

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Your application evidence checklist

Mark the statements you can support after reading the employer source. This checklist stays on this page; it does not score your eligibility or submit an application.

Collected minimum qualification: BACHELOR OF ENGINEERINGAttendance and availability: I checked the employer page for work location, office attendance, start date and duration.Current requisition: I checked the current employer requisition and its application requirements.

0 of 3 checks marked. Keep unresolved requirements as questions for the employer.

Collected role description

· Experience with ITSM tools (ServiceNow). · Basic knowledge of Windows OS, MS Office, and common enterprise applications. · Strong communication and customer service skills. · Ability to work in shifts and handle high-volume requests. · Problem-solving and analytical skills. · & nbsp; Familiarity with ITIL concepts (Incident, Request, Escalation). Reporting & Documentation - Ability to generate reports, maintain logs, and document incidents accurately. Understanding thresholds, KPIs, and how to interpret alerts</span

Collected minimum qualification

BACHELOR OF ENGINEERING

Collected experience requirement

3 - 4 Years