Service Desk SME / Shift Lead

TCS · Hyderabad

Source and collection record

Last observed by our collector: 9 October 2026 at 1:11 am IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 430389

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Mark the statements you can support after reading the employer source. This checklist stays on this page; it does not score your eligibility or submit an application.

Collected minimum qualification: BACHELOR OF ENGINEERINGAttendance and availability: I checked the employer page for work location, office attendance, start date and duration.Current requisition: I checked the current employer requisition and its application requirements.

0 of 3 checks marked. Keep unresolved requirements as questions for the employer.

Collected role description

· Manage and supervise Service Desk team members. · Ensure adherence to ITIL processes and SLAs. · Monitor ticket queues and prioritize critical issues. · Provide escalation support for complex incidents. · Conduct regular team meetings and performance reviews. · &n bsp; Maintain and update knowledge base articles. · Collaborate with other IT teams for issue resolution. · Generate and analyze service desk performance reports. Drive process improvements and automation initiatives.</span

Collected minimum qualification

BACHELOR OF ENGINEERING

Collected experience requirement

5 - 7 Years