Global OCM Lead

Job Overview: A Senior Business Consultant will play a vital role in fostering and maintaining client relationships, ensuring the successful delivery of OCM Deliverables related to implementation of the Global Capability Center for Staples-India. Key responsibilities: 1. Client Relationship Management: • Cultivate strong relationships with clients, understanding their needs and expectations. • Serving as a main point of contact, addressing concerns, and ensuring client satisfaction throughout the consulting engagement lifecycle. 2. Project Oversight: • Should possess the ability to develop organizational change management (OCM) strategies that integrate with BPS solutions and meet client requirements. • Detailed tracking of project timelines, deliverables, and collateral. • Identifying and mitigating risks to ensure successful delivery. 3. Strategic Planning: • Collaborate with clients to understand their business needs and objectives, aligning the project deliverables accordingly. • Provide strategic guidance and recommendations to clients, demonstrating a deep understanding of their industry / stream. 4. Organizational Change Management: • Analyze current organization to identify stakeholder groups, their information needs, and respective spheres of influence • Identify client communication vehicles, training methods, and supporting technology for integration into engagement plans • Provide engagement plans for driving adoption of BPS solutions and transformations • Experience identifying training needs and facilitating the development of training materials • General awareness of training strategies like Train-the-Trainer and Train-the-Class • Working knowledge and experience working on outsourcing, transitioning process services, business process re-engineering, or process optimization projects • Experience with human resource OCM considerations and practices • Experience identifying, training, and deploying change networks • Identify assessment strategies and tools for gathering feedback to evaluate the effectiveness of engagement plan • Coach client leaders, process owners, and change leads on best practices for managing stakeholder expectations and perceptions • Recommend and draft, when necessary, communication or training collateral for informing, educating, and influencing stakeholder support, acceptance, and engagement • Posse ss ability to craft effective survey questions and materials for gathering periodic feedback • Lead teams to secure positive outcomes for organizations • Develop domain / industry knowledge to allow you to craft clear, concise, and relevant communications during transformations and transitions • Suggest changes to improve the overall structure of the business and examine employee job roles • Recognize opportunities throughout delivery for OCM to step into information gaps, points of resistance, or to during quick wins to communicate effectively with stakeholders • Lead teams to secure positive outcomes for organizations 5. Project Execution and Quality Assurance: • Lead project teams in the planning, execution, and delivery phase of client consulting engagements. • Monitoring project timelines, budgets, and requirements of consulting resources for ongoing and upcoming opportunities. • Proactively identify and resolve potential issues to ensure delivery of high-quality solutions that meet or exceed client expectations. 6. Stakeholders’ communication & Team Leadership: • Maintain regular connects and communication with internal teams and clients regarding project status and updates. • Conduct status meetings and presentations to keep stakeholders engaged. • Inspire and lead project teams fostering a collaborative and high-performance culture. • Promote professional development within the team members. 7. Business Development: • Identify Opportunities for upselling or expanding services based on client needs. • Work closely with Sales teams to drive business growth and secure new engagements. • Support Transformation and Innovation group in building and enriching transformation framework and capabilities. 8. Continuous Improvement: • Manage project deliverables, work products, and collateral. • Work closely with project PMO & Account team to manage allocation and ensure project alignment to proper eBPS domains. • Stay abreast of industry trends and best practices to enhance service delivery. • Identify opportunities for process improvements and efficiency gains within the engagement management process. Must have skills: • 5-7 years of OCM consulting experience and experience managing projects, prefer BPS experience across any domain • At least 3 years of ‘hands on’ experience across Industry sectors with strategic thinking • Track record of delivering OCM at all levels within an organization for both business & IT (digital) transformations. • Track record of ‘high impact’ OCM and/or project management. Qualification: • Master’s degree in Business, Organizational Behavior, Psychology, Industrial/Organizational Psychology, Organizational Development, Sociology, or related domain field. • Working knowledge on few IT applications / ERP packages such as SAP, Oracle, Cicero Lombardi etc. • Total Work Experience of 8 to 12 Years. • Ability to thrive in a dynamic and fast paced environment. • Proven experience in OCM Consulting and Management. </div