Hub Operation Manager
TCS · Delhi
Source and collection record
Last observed by our collector: . This is not a manual review or a confirmation from the employer.
Employer requisition: 388873
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Collected role description
Role: Hub Operation Manager Exp Range - 5 to 10 Yrs Location : Jaipur/ Delhi Key responsibilities may include: • Exam Day Management: o Coordinating all aspects of exam day operations, including candidate registration, check-in, system checks, invigilation, and post-exam procedures. o Managing exam center staff (invigilators, technical support) to ensure proper execution of protocols. o Troubleshooting technical issues during exams and coordinating with IT support if needed. • Center Operations Oversight: o Maintaining the physical exam center infrastructure, ensuring cleanliness, proper seating arrangements, and equipment functionality. o Monitoring exam center compliance with security protocols and regulations. o Managing vendor relationships related to exam center operations (catering, security, etc.) • Staff Management: o Training, and supervising exam center staff to ensure high-quality service delivery. o Performance evaluation and development of the exam center team • Reporting and Analysis: o Generating reports on exam center performance metrics, including attendance, technical issues, and candidate feedback. o Identifying areas for improvement and implementing necessary adjustments to optimize operations • Client/TC management Coordination: o Collaborating with clients to understand their specific requirements and ensure smooth delivery of exams. o Addressing client concerns and providing timely updates on exam center operations o Approaching new clients for capacity addition Required Skills: • Strong organizational and planning skills to manage multiple tasks simultaneously • Excellent communication and interpersonal skills to interact with candidates, staff, and clients • Problem-solving abilities to address unexpected issues during exams • Technical proficiency to operate exam delivery systems and basic troubleshooting • Leadership qualities to motivate and manage a team
Collected minimum qualification
BACHELOR OF COMPUTER SCIENCE
Collected experience requirement
10 - 15 Years