ServiceNow FSM Developer

TCS · Bangalore

Source and collection record

Last observed by our collector: 9 October 2026 at 1:11 am IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 413082

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected minimum qualification: BACHELOR OF TECHNOLOGYAttendance and availability: I checked the employer page for work location, office attendance, start date and duration.Current requisition: I checked the current employer requisition and its application requirements.

0 of 3 checks marked. Keep unresolved requirements as questions for the employer.

Collected role description

Design, develop, and implement ServiceNow FSM solutions including Work Order Management, Dispatching, Scheduling, and Inventory Management. Configure and customize field service workflows such as work order lifecycle, task assignments, and service execution. Implement and manage Agent Workspace / Mobile Agent applications for field technicians. Configure advanced scheduling and dispatching using ServiceNow FSM capabilities (e.g., assignment rules, territories, skills-based routing). Develop and enhance work order management processes including creation, routing, escalation, and closure. Configure inventory and asset tracking for field operations and integrate with CMDB/Asset Management. Develop business rules, client scripts, Script Includes, UI policies, and Flow Designer workflows . Integrate ServiceNow FSM with external systems (ERP, GPS, IoT devices, third-party scheduling tools) using REST/SOAP APIs. Implement and enhance Service Portal / Mobile UI / Workforce Optimization features . Create and maintain reports, dashboards, and Performance Analytics for field service KPIs and operational insights. Collaborate with stakeholders to gather requirements and deliver scalable FSM solutions. Provide L2/L3 support , troubleshoot issues, and continuously optimize system performance

Collected minimum qualification

BACHELOR OF TECHNOLOGY

Collected experience requirement

4 - 15 Years