ServiceNow developer- CSM

TCS · Bangalore

Source and collection record

Last observed by our collector: 9 October 2026 at 1:11 am IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 395074

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected minimum qualification: BACHELOR OF TECHNOLOGYAttendance and availability: I checked the employer page for work location, office attendance, start date and duration.Current requisition: I checked the current employer requisition and its application requirements.

0 of 3 checks marked. Keep unresolved requirements as questions for the employer.

Collected role description

ServiceNow CSM Developer Role: ServiceNow CSM Developer Required Technical Skill Set ServiceNow Platform Customer Service Management (CSM) Modules Java / JavaScript Experience Desired Experience Range: 4–14 Years Location PAN India Job Summary We are seeking an experienced ServiceNow CSM Developer responsible for designing, developing, and supporting ServiceNow Customer Service Management solutions. The ideal candidate should have strong technical expertise in ServiceNow, hands-on experience in CSM modules, and the ability to work collaboratively with cross-functional teams. Key Responsibilities Support Customer Service organizations (3+ years’ experience preferred) Develop UI forms, fields, notifications, and workflows Maintain JavaScript server/client-side code Create and manage reports, gauges, and homepages Manage Service Level Agreement (SLA) data and workflows Create new service catalog requests and items with variables Build, monitor, modify, and publish workflows with approvals Search, populate, and customize CSM knowledge bases Create and manage access control rules Work with ServiceNow applications and understand inter-relationships Implement and configure ServiceNow processes and modules Work with service management and related tools Understand web applications, networks, protocols, and email systems (SMTP, POP3) Integrate ServiceNow with CRM and ERP systems Execute Web Services integrations Required Qualifications ServiceNow Certified System Administrator (CSA) ServiceNow CSM Fundamentals Certification Behavioral Competencies Strong verbal and written communication skills (technical and non-technical audiences) Excellent interpersonal skills with a collaborative mindset Active participation in planning, pre-iteration, and retrospective meetings Good-to-Have Certifications ITIL V3/V4 Foundation Certification ServiceNow Certified Implementation Specialist – CSM ServiceNow Certified Application Developer (CAD)

Collected minimum qualification

BACHELOR OF TECHNOLOGY

Collected experience requirement

4 - 14 Years