ServiceNow CMDB

TCS · Bangalore

Source and collection record

Last observed by our collector: 9 October 2026 at 1:11 am IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 387798

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected minimum qualification: BACHELOR OF TECHNOLOGYAttendance and availability: I checked the employer page for work location, office attendance, start date and duration.Current requisition: I checked the current employer requisition and its application requirements.

0 of 3 checks marked. Keep unresolved requirements as questions for the employer.

Collected role description

ServiceNow CMDB & Discovery Developer Location : PAN INDIA Job Summary Responsible for implementing, troubleshooting, and enhancing ServiceNow CMDB and Discovery modules, managing integrations, and ensuring system reliability through proactive maintenance and upgrades. Essential Functions Analyze, troubleshoot, and resolve incidents for ServiceNow applications. Determine root cause (configuration vs defect) and provide corrective actions/workarounds. Deploy application upgrades, fixes, and perform operational maintenance. Respond to system health alerts and execute scheduled tasks. Conduct audits for preventive maintenance and report status. Adhere to ITIL guidelines for Incident, Problem, and Change Management. Drive high-priority incidents to closure and document root cause analysis. Provide break-fix resolutions, create scripts, resolve performance issues, and implement small enhancements. Customer management and effective call handling. Analytical & Decision-Making Apply standards, tools, and methods appropriately. Demonstrate systematic problem-solving and clear communication. Plan, schedule, and monitor work to meet deadlines. Rapidly absorb new technical/business information and apply effectively. Knowledge & Skills 3+ years hands-on development in CMDB and Discovery modules. Strong JavaScript skills; experience with notifications, email scripts, events, scheduled jobs. Familiarity with ServiceNow forms, UI policies, client/server scripts, Glide APIs. Integration experience (REST API, SOAP, LDAP, SSO) via MID Servers. Knowledge of ITSM processes (Incident, Problem, Change). Experience with workflows, catalog items, record producers, and reporting. Ability to troubleshoot Windows servers, networking concepts, and security. Hands-on with data sources, import sets, ACLs, update sets, and instance upgrades. Preferred Qualifications ServiceNow Certified Systems Administrator. ServiceNow Implementation Specialist (CMDB/Discovery). ITIL V3/V4 Foundation Certification. Strong communication and presentation skills.

Collected minimum qualification

BACHELOR OF TECHNOLOGY

Collected experience requirement

4 - 14 Years