Support Tech Lead

NTT Data Services · Hyderabad

Source and collection record

Last observed by our collector: 9 October 2026 at 1:08 am IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 392752

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Collected role description

We are looking for 7 to 9 yrs of experienced and hands-on SSIS and SQL Server Support Tech Lead to manage, optimize, and troubleshoot our core database and data integration environments. In this role, you will lead a team of support and database engineers, handle critical production incidents, optimize slow-running queries, and ensure high availability of our MS SQL Server and SSIS infrastructure. Key Responsibilities. Production Support & Incident Management: Lead the triage, troubleshooting, and resolution of critical production issues related to SQL Server databases, jobs, and SSIS package failures. ETL & SSIS Optimization: Monitor, review, and fine-tune SSIS packages to improve execution performance, error handling, and logging mechanisms. Database Performance Tuning: Analyze and optimize complex T-SQL queries, stored procedures, indexes, and execution plans to reduce server load and latency. Technical Leadership: Guide and mentor junior and mid-level support engineers, conduct code/script reviews, and establish operational best practices. Automation & Maintenance: Implement proactive maintenance routines, index rebuilding strategies, database backups/restores, and automation scripts using PowerShell or SQL Agent. Collaboration: Coordinate with cross-functional development, infrastructure, and business stakeholder teams during root cause analysis (RCA) and deployment cycles. Required Qualifications & Skills. Experience: 7 to 9 years of total IT experience, with at least 4+ years specializing in MS SQL Server administration/development and SSIS production support. SQL Server Expertise: Deep proficiency in T-SQL programming, stored procedures, triggers, indexing strategies, and query performance tuning. SSIS Proficiency: Expert-level capability in designing, deploying, and troubleshooting SQL Server Integration Services (SSIS) packages. Monitoring & Tooling: Hands-on experience with SQL Server Management Studio (SSMS), SQL Server Agent, and performance monitoring tools. Scripting: Basic to intermediate proficiency in PowerShell or Python for automation tasks. Soft Skills: Strong analytical mindset, excellent client/stakeholder communication, and experience managing on-call support rotations or incident queues.

Collected experience requirement

7 to 9 years