System Admin

<p class="MsoNormal"><span lang="EN-IN">Job Description for System Administrator L1:</span></p> <p class="MsoNormal"><span lang="EN-IN">&nbsp;</span></p> <p class="MsoNormal"><span lang="EN-IN">Key Responsibilities:</span></p> <p class="MsoNormal"><span lang="EN-IN">&nbsp;</span></p> <p class="MsoNormal"><span lang="EN-IN">- Oversee the management and maintenance of desktops, laptops, and other end-user devices throughout the organization.</span></p> <p class="MsoNormal"><span lang="EN-IN">- Diagnose and swiftly resolve a wide range of issues related to Windows and MacOS applications, as well as networking problems, to minimize downtime.</span></p> <p class="MsoNormal"><span lang="EN-IN">- Troubleshoot basic network connectivity issues in LAN/WAN environments.</span></p> <p class="MsoNormal"><span lang="EN-IN">- Resolve system-related problems, including software installations and antivirus updates, as needed.</span></p> <p class="MsoNormal"><span lang="EN-IN">- Generate reports and dashboards to monitor compliance status, software inventory, hardware inventory, and other key performance indicators using tools like Manage Engine Desktop Central, Jamf Business, and Freshservice reporting tools.</span></p> <p class="MsoNormal"><span lang="EN-IN">- Coordinate and implement the installation of client- and department-specific applications and systems. This includes the creation, management, access provision, and administration of vendor-specific software and applications.</span></p> <p class="MsoNormal"><span lang="EN-IN">- Proactively escalate tickets to the appropriate senior team members or specialists.</span></p> <p class="MsoNormal"><span lang="EN-IN">- Actively monitor the onboarding pipeline and ticket queues, ensuring that all requests are handled according to Service Level Agreements (SLAs).</span></p> <p class="MsoNormal"><span lang="EN-IN">- Conduct regular system audits and upgrades to enhance performance and mitigate risks.</span></p> <p class="MsoNormal"><span lang="EN-IN">- User review: Monthly user review in all the application and systems.</span></p> <p class="MsoNormal"><span lang="EN-IN">- Research and identify solutions to both software and hardware issues.</span></p> <p class="MsoNormal"><span lang="EN-IN">- Prioritize and manage multiple open issues simultaneously.</span></p> <p class="MsoNormal"><span lang="EN-IN">- Be dependable, accountable, and responsive to customer and business needs; willing to be on call to support critical issues that arise at any time during weekdays or weekends.</span></p> <p class="MsoNormal"><span lang="EN-IN">- Provide troubleshooting and technical support for cloud applications and productivity tools.</span></p> <p class="MsoNormal"><span lang="EN-IN">- Deliver on-site support for office technology, including wireless networks, audio/video conferencing, and call center suites.</span></p> <p class="MsoNormal"><span lang="EN-IN">&nbsp;</span></p> <p class="MsoNormal"><span lang="EN-IN">Required Skills and Qualifications:</span></p> <p class="MsoNormal"><span lang="EN-IN">&nbsp;</span></p> <p class="MsoNormal"><span lang="EN-IN">- Proficient technical support skills with laptop hardware (Windows 10, macOS) and Android devices (Mandatory).</span></p> <p class="MsoNormal"><span lang="EN-IN">- Experience with Freshservice and Manage Engine Desktop Central (Mandatory).</span></p> <p class="MsoNormal"><span lang="EN-IN">- Experience with Mobile Device Management tools such as Manage Engine Desktop Central and Jamf Pro, as well as endpoint security tools like Netskope WebGateway, Bitdefender, and Indefend (Mandatory).</span></p> <p class="MsoNormal"><span lang="EN-IN">- Capable of supporting VOIP call center suites, teleconferencing systems, and communication tools such as Google Meet, Zoom, and Slack.</span></p> <p class="MsoNormal"><span lang="EN-IN">- Ability to troubleshoot and support infrastructure components, including wireless networks, multi-function printers, AV equipment, and networking (TCP/IP, DNS, etc.) (Mandatory).</span></p> <p class="MsoNormal"><span lang="EN-IN">- Proficient in system maintenance, including updates and patch management.</span></p> <p class="MsoNormal"><span lang="EN-IN">- Strong troubleshooting skills to effectively diagnose and resolve hardware and software issues (Mandatory).</span></p> <p class="MsoNormal"><span lang="EN-IN">- Ability to implement and manage security protocols to protect organizational data against unauthorized access and threats.</span></p> <p class="MsoNormal"><span lang="EN-IN">- Knowledge of hardware maintenance to ensure the continuous functionality of all IT equipment.</span></p> <p class="MsoNormal"><span lang="EN-IN">- Candidates residing in Bengaluru only are required.</span></p> <p class="MsoNormal"><span lang="EN-IN">- Expertise in server management to ensure reliability, security, and performance of server resources.</span></p> <p class="MsoNormal"><span lang="EN-IN">- Strong technical troubleshooting and problem-solving capabilities.</span></p> <p class="MsoNormal"><span lang="EN-IN">- Organized and able to adapt to changing priorities.</span></p> <p class="MsoNormal"><span lang="EN-IN">- Team-oriented collaborator willing to share knowledge and experience.</span></p> <p class="MsoNormal"><span lang="EN-IN">- Solid communicator with the ability to provide professional documentation.</span></p> <p class="MsoNormal"><span lang="EN-IN">- Basic Linux knowledge (Optional).</span></p> <p class="MsoNormal"><span lang="EN-IN"><br> <br> </span></p>