Senior Manager

<p>The Senior Manager – Co-Lending Operations will own the end-to-end operational execution of the co-lending business, ensuring that loans originated under the RBI's Co-Lending Model (CLM-I and CLM-II) with partner Banks, NBFCs, HFCs, and Fintechs are processed accurately, disbursed on time, and serviced in full compliance with regulatory and contractual requirements.</p><p>The role is responsible for building and running a scalable, technology-enabled operations engine covering loan onboarding, sanction-to-disbursement processing, settlements, reconciliations, servicing, collections coordination, MIS, and audit readiness across all partners.</p><p>2. Key Responsibilities</p><p>A. Loan Operations & Processing</p><p> • Manage the complete lifecycle of co-lent loans — application intake, KYC/de-dupe, credit decisioning handoff, sanction, documentation, disbursement, and post-disbursement servicing.</p><p> • Ensure adherence to agreed SLAs/TATs for login, underwriting handover, sanction, and disbursement across all partner programs.</p><p> • Review and sign off on daily disbursement files, partner share allocations (typically 80:20 under CLM-II), and ensure correct booking in the Loan Management System &#40;LMS&#41;.</p><p> • Drive first-time-right (FTR) processing and minimize rejections, reworks, and deviations.</p><p>B. Partner Integration & Onboarding</p><p> • Lead the operational onboarding of new co-lending partners — process design, data-flow mapping, UAT, pilot, and go-live.</p><p> • Collaborate with IT and product teams on API integrations for loan origination (LOS), disbursement, EMI collection, and data exchange with partners.</p><p> • Document and maintain Standard Operating Procedures (SOPs), process maps, and checklists for every partner program.</p><p>C. Settlement, Escrow & Reconciliation</p><p> • Oversee daily/weekly/monthly reconciliation of disbursements, collections, fees, and partner share settlements with Banks/NBFCs.</p><p> • Manage escrow/nodal account operations, including fund movements, sweep instructions, and settlement timelines as per agreement.</p><p> • Ensure zero unreconciled items beyond agreed ageing; drive automated reconciliation tools and exception management.</p><p>D. Servicing, Collections Support & Customer Operations</p><p> • Manage post-disbursement servicing including EMI presentation, NACH/e-mandate management, restructuring, foreclosure, and loan closure processes.</p><p> • Coordinate with the Collections team for bounce management, pool-wise delinquency data, and partner-level collections MIS.</p><p> • Ensure customer service SLAs — query resolution, NOC issuance, statement of account, and complaint handling — are met across partners.</p><p>E. Compliance, Audit & Risk Controls</p><p> • Ensure operational compliance with RBI Co-Lending guidelines, KYC/AML norms, Fair Practices Code, Digital Lending Guidelines, and data-sharing/privacy regulations.</p><p> • Own responses to internal audit, concurrent audit, partner audit, and RBI inspections for the co-lending book.</p><p> • Maintain a control framework — maker-checker, access controls, 4-eye principle — across all operational processes.</p><p> • Track operational risk events, root-cause them, and implement corrective and preventive actions.</p><p>F. MIS, Analytics & Reporting</p><p> • Publish daily, weekly, and monthly operational dashboards — login, sanction, disbursement, TAT, rejection, FTR, reconciliation, and partner-wise performance.</p><p> • Provide management and partners with timely and accurate MIS, regulatory returns inputs, and ad-hoc analytical reports.</p><p> • Use data to identify process bottlenecks and drive continuous improvement initiatives.</p><p>G. Team & Stakeholder Management</p><p> • Lead, mentor, and develop a team of operations executives, reconciliation specialists, MIS analysts, and partner coordinators.</p><p> • Act as the operational single point of contact for partner institutions' ops, tech, and audit teams.</p><p> • Work cross-functionally with Credit, Risk, Legal, Compliance, IT, Product, Finance, and Collections teams.</p><p> • Disbursement TAT and SLA adherence (partner-wise and product-wise).</p><p> • First-Time-Right (FTR) percentage on files and disbursement packets.</p><p> • Reconciliation accuracy and ageing of open items (target: zero items beyond agreed ageing).</p><p> • Settlement timeliness with partners (nil delays/penalties).</p><p> • Audit rating — internal, concurrent, partner, and regulatory.</p><p> • Customer service SLA adherence and complaint resolution TAT.</p><p> • Process automation coverage and cost per loan processed.</p><p> • Team productivity, attrition, and training coverage.</p><p><br /></p>