Consultant / Contract

<p>Job Title: Caller / Telecaller</p><p>Department: Operations / Customer Support</p><p>Job Purpose</p><p>The Caller is responsible for making outbound and/or handling inbound calls to customers or prospects to provide information, resolve queries, follow up on requests, while maintaining high standards of communication and professionalism.</p><p><br /></p><p>Key Responsibilities</p><p> • Make outbound calls to customers as per assigned data.</p><p> • Handle inbound calls and respond to customer inquiries.</p><p> • Communicate clearly in Tamil / Hindias required</p><p> • Explain company products, services, offers, or processes</p><p> • Handle customer objections, concerns, or complaints professionally</p><p> • Maintain accurate call records and update details in system</p><p> • Follow up with customers as per schedule</p><p> • Adhere to company policies, and calling guidelines</p><p><br /></p><p>Language Requirement (Mandatory)</p><p>✅ Candidate must be fluent in first two of the following languages:</p><p> • Tamil</p><p> • Hindi</p><p> • Kannada</p><p><br /></p><p>Required Skills & Competencies</p><p> • Good verbal communication skills</p><p> • Active listening and customer-handling ability</p><p> • Patience and problem-solving mindset</p><p> • Basic computer knowledge</p><p> • Ability to work with timelines</p><p><br /></p><p>Key Performance Indicators (KPIs)</p><p> • Call volume and connectivity</p><p> • Call quality and accuracy</p><p> • Customer satisfaction</p><p> • Data accuracy and compliance</p>