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Senior Virtual Relationship Manager

Niva Bupa · Coimbatore

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Collected role description

<p>Please enter job description</p><p class="MsoNormal"><br /></p><ol start="1" type="1"> <li class="MsoNormal"><span style="font-family:'Segoe UI', 'sans-serif';color:#0B5394;">Manage the Advisors PAN India virtually from central office.</span></li> </ol><ol start="2" type="1"> <li class="MsoNormal"><span style="font-family:'Segoe UI', 'sans-serif';color:#0B5394;">To provide Consistent & Superior Digital Experience to our advisors.</span></li> </ol><ol start="3" type="1"> <li class="MsoNormal"><span style="font-family:'Segoe UI', 'sans-serif';color:#0B5394;">Achievement of Contact policy defined & manage Call handling as Achievement of Contact policy defined & manage Call handling as per defined standards. </span></li> <li class="MsoNormal"><span style="font-family:'Segoe UI', 'sans-serif';color:#0B5394;">Reach out to existing and new advisors to present our products , Monthly contest , Shortfall & Service Offerings.</span></li> <li class="MsoNormal"><span style="font-family:'Segoe UI', 'sans-serif';color:#0B5394;">Address all questions or issues advisors may have</span></li> <li class="MsoNormal"><span style="font-family:'Segoe UI', 'sans-serif';color:#0B5394;">Communicate with customers to understand their requirements and need if any</span></li> <li class="MsoNormal"><span style="font-family:'Segoe UI', 'sans-serif';color:#0B5394;">Offer Solutions based on advisors need & Capabilities</span></li> <li class="MsoNormal"><span style="font-family:'Segoe UI', 'sans-serif';color:#0B5394;">Always strive towards meeting sales targets</span></li> <li class="MsoNormal"><span style="font-family:'Segoe UI', 'sans-serif';color:#0B5394;">Proper hand holding of assigned advisors for Product , Process , System , Applications training & Learnings.</span></li> </ol><p> </p><ol start="10" type="1"> <li class="MsoNormal"><span style="font-family:'Segoe UI', 'sans-serif';color:#0B5394;"> Adherence to set processes of updating customer interactions in CRM next.</span></li> </ol>