Assistant Manager - Digital SBU Quality

Niva Bupa · Coimbatore

Source and collection record

Last observed by our collector: 9 October 2026 at 3:41 am IST. This is not a manual review or a confirmation from the employer.

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected role description

Targets/ KRA/ KPI (Tentative Business Nos./ Goals, Measure of Success & Weightages) Goals Measures of Success Weightage Call Monitoring or Evaluation The primary task of a QA in Call Center is call monitoring and sharing actionable insight. 50% Dip Check” When the target is to find the specific type of failure that is key to the business. 20% Coaching/Feedback One on One feedback session about the outcome of the call monitored or audit findings 30%