Agency Manager
Niva Bupa · Coimbatore
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Collected role description
<div class="sds-body-l-book sds-text-neutral-body sds-margin-bottom-16" style="font-family:DarwinSans;color:rgb(32,32,32);font-weight:400;font-size:16px;line-height:20px;">Job Description</div><div class="job-description-container" style="font-family:DarwinSans, Roboto, sans-serif;color:rgb(0,0,0);font-size:16px;"><div class="sds-body-m-book sds-text-neutral-title" style="font-family:DarwinSans;color:rgb(19,19,19);font-weight:400;font-size:14px;line-height:16px;"><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;">Primary Role Description: -</p><ul style="font-family:Manrope;padding:0px 0px 0px 1.5em;margin:0px;border:0px;line-height:inherit;vertical-align:baseline;list-style:none;color:rgb(46,44,52);letter-spacing:0.175px;"><li style="font:inherit;margin:0px;padding:0px 0px 0px 1.5em;border:0px;vertical-align:baseline;list-style-type:none;">Enable achievement of key business outcomes</li><li style="font:inherit;margin:0px;padding:0px 0px 0px 1.5em;border:0px;vertical-align:baseline;list-style-type:none;">Build a quality Agency by focusing on quality of hire and skilling</li><li style="font:inherit;margin:0px;padding:0px 0px 0px 1.5em;border:0px;vertical-align:baseline;list-style-type:none;">Ensure adherence to all statutory and compliance requirements</li></ul><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;">Key Roles & Responsibilities:</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"><u style="font:inherit;margin:0px;padding:0px;border:0px;vertical-align:baseline;">A. Achievement of Business Plans</u></span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Ability to manage all the parameters of their business;</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Recruitment</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Activation</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Premium Collection</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Case Rate and Case count</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Persistency</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Ensure that the Agents are engaged, motivated and productive by forging a strong relationship</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Ensure that Agents are constantly inducted, activated and productive</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Drive the incentive schemes to ensure that the Agent’s income exceeds benchmark</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Drive the R&R schemes floated by HO, ZO and branch</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Support the Agents in liaison with the HO for addressing their requirements/ concerns</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Being fully compliant to all the norms laid down by the regulators and the company</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Manage channel conflicts in the team</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> To achieve product wise targets & profitability</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Understand the Agent’s business in depth and seek opportunities for business development and revenue generation</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;">B. Team Building</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Goal setting of all Agents in the team</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Regular and periodic review, monitoring and mentoring of all the relationship they are managing to ensure that they are on track to achieve their goals</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Regular Field observation and Demonstration with the agency force</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Regular Agent visit</span></p></div></div> <p class="Required Skills"><b>Required Skills:</b> #*Required Skills*#</p> <p class="Physical Group"><b>Required abilities</b></p> <ul class="Physical Group"> <li class="Physical"><b>Physical:</b> #*Physical*#</li> <li class="Other"><b>Other:</b> #*Other*#</li> </ul> <p class="Work Environment Details"><b>Work Environment Details:</b> #*Work Environment Details*#</p> <p class="Travel Group"><b>Specific requirements</b></p> <ul class="Travel Group"> <li class="Travel"><b>Travel:</b> #*Travel*#</li> <li class="Vehicle"><b>Vehicle:</b> #*Vehicle*#</li> <li class="Work Permit"><b>Work Permit:</b> #*Work Permit*#</li> </ul> <p class="Pay Rate Group"><b>Other details</b></p> <ul class="Pay Rate Group"> <li class="Pay Rate"><b>Pay Rate:</b> #*Pay Rate*#</li> <li class="Contract Types"><b>Contract Types:</b> #*Contract Types*#</li> <li class="Time Constraints"><b>Time Constraints:</b> #*Time Constraints*#</li> <li class="Compliance Related"><b>Compliance Related:</b> #*Compliance Related*#</li> <li class="Union Affiliation"><b>Union Affiliation:</b> #*Union Affiliation*#</li> </ul>