Virtual Relationship Manager
Niva Bupa · Coimbatore
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Collected role description
<p class="MsoNormal" style="font-family:DarwinSans, Roboto, sans-serif;margin-bottom:1rem;color:rgb(19,19,19);">Job Description:</p><ol start="1" type="1" style="font-family:DarwinSans, Roboto, sans-serif;color:rgb(19,19,19);"><li class="MsoNormal"><span style="font-family:'Segoe UI', 'sans-serif';color:rgb(11,83,148);">Manage the Advisors PAN India virtually from central office.</span></li></ol><ol start="2" type="1" style="font-family:DarwinSans, Roboto, sans-serif;color:rgb(19,19,19);"><li class="MsoNormal"><span style="font-family:'Segoe UI', 'sans-serif';color:rgb(11,83,148);">To provide Consistent & Superior Digital Experience to our advisors.</span></li></ol><ol start="3" type="1" style="font-family:DarwinSans, Roboto, sans-serif;color:rgb(19,19,19);"><li class="MsoNormal"><span style="font-family:'Segoe UI', 'sans-serif';color:rgb(11,83,148);">Achievement of Contact policy defined & manage Call handling as Achievement of Contact policy defined & manage Call handling as per defined standards. </span></li><li class="MsoNormal"><span style="font-family:'Segoe UI', 'sans-serif';color:rgb(11,83,148);">Reach out to existing and new advisors to present our products , Monthly contest , Shortfall & Service Offerings.</span></li><li class="MsoNormal"><span style="font-family:'Segoe UI', 'sans-serif';color:rgb(11,83,148);">Address all questions or issues advisors may have</span></li><li class="MsoNormal"><span style="font-family:'Segoe UI', 'sans-serif';color:rgb(11,83,148);">Communicate with customers to understand their requirements and need if any</span></li><li class="MsoNormal"><span style="font-family:'Segoe UI', 'sans-serif';color:rgb(11,83,148);">Offer Solutions based on advisors need & Capabilities</span></li><li class="MsoNormal"><span style="font-family:'Segoe UI', 'sans-serif';color:rgb(11,83,148);">Always strive towards meeting sales targets</span></li><li class="MsoNormal"><span style="font-family:'Segoe UI', 'sans-serif';color:rgb(11,83,148);">Proper hand holding of assigned advisors for Product , Process , System , Applications training & Learnings.</span></li></ol><ol start="10" type="1" style="font-family:DarwinSans, Roboto, sans-serif;color:rgb(19,19,19);"><li class="MsoNormal"><span style="font-family:'Segoe UI', 'sans-serif';color:rgb(11,83,148);"> Adherence to set processes of updating customer interactions in CRM next.</span></li></ol>