Deputy Manager

Niva Bupa · Bangalore

Source and collection record

Last observed by our collector: 9 October 2026 at 3:41 am IST. This is not a manual review or a confirmation from the employer.

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

How sourcing and classification work · Report a discrepancy

Your application evidence checklist

Mark the statements you can support after reading the employer source. This checklist stays on this page; it does not score your eligibility or submit an application.

Attendance and availability: I checked the employer page for work location, office attendance, start date and duration.Current requisition: I checked the current employer requisition and its application requirements.

0 of 2 checks marked. Keep unresolved requirements as questions for the employer.

Collected role description

Primary Role Description The job holder would be responsible for:  Monitoring servicing for B2B & B2C Partners  Closely interacting with B2B & B2C Partners and business team.  Closely working with the operations and claims to ensure the customer requirement is timely taken care. Key Roles & Responsibilities:Monitoring of daily servicing requests, responses and endorsement.  Identifying loopholes and taking corrective actions to meet customer demands  Visiting the B2B2 customers on weekly basis to strengthen relationships  Structuring the Group service model according to the customer expectations and feedback, ensuring the commitments are met.  Enhancing portal utilization for Partner for effective policy servicing.  Conducting regular governance call and onsite meetings with B2B- B2B2C customers, partners & Sales to handle concerns and orient the process & close gaps.  Preparation of Business Requirement document/Change Request with help of operations and change delivery group for system development as per business needs.  Aggressive follow up with the cross functional team for quick resolution  End to end resolution of customer concerns Key Requirements – Education & CertificatesGraduate/Post Graduate—Finance/Operations/Insurance  Knowledge of MS office  Good Communication skills in English and Hindi, both verbal and written  Knowledge about the industry standards related to customer services and a thorough understanding of relevant processed in reference to customer service and deliveryKey Requirements - Experience & SkillsMinimum 6-8 years of relevant experience in customer service, operations preferably in insurance/TPA/Broker

Collected experience requirement

6-8 years