Senior Executive - Branch Operations Service, Support and PSD

Niva Bupa · Noida

Source and collection record

Last observed by our collector: 9 October 2026 at 3:41 am IST. This is not a manual review or a confirmation from the employer.

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected role description

Role Objective:To manage end-to-end servicing of UNO tickets, ensuring timely resolution, high accuracy, and adherence to defined SLAs while supporting sales and internal stakeholders.Key Responsibilities:· Handle and resolve UNO service tickets end to end within defined TAT/SLA<ul type="disc"> <li class="MsoNormal">Coordinate with dependent functionsto address queries, escalations, and operational issues</li> <li class="MsoNormal">Ensure accurate processing of service requests with minimal rework or errors</li> <li class="MsoNormal">Track, monitor, and follow up on pending and aging tickets</li> <li class="MsoNormal">Escalate critical or SLA-breaching cases to relevant stakeholders promptly</li> <li class="MsoNormal">Maintain service quality, compliance, and documentation standards</li> <li class="MsoNormal">Provide backup support during peak volumes or business exigencies</li> </ul>Key Skills & Competencies:· Strong understanding of servicing processes and ticketing systems <ul type="disc"> <li class="MsoNormal">Good coordination and communication skills</li> <li class="MsoNormal">High attention to detail and accuracy</li> <li class="MsoNormal">Ability to manage high volumes under tight timelines</li> <li class="MsoNormal">Problem-solving mindset with ownership and accountability</li> </ul>Educational Qualification:· Graduate in any disciplineExperience: · 1–3 years of experience in operations, servicing, or insurance support role preferred

Collected experience requirement

1-3 years