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Deputy Branch Manager

Niva Bupa · Bangalore

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Collected role description

<div class="section ng-star-inserted" style="font-family:Manrope;margin:0px 0px 1rem;padding:0px;border:0px;font-size:medium;line-height:inherit;vertical-align:baseline;color:rgba(0,0,0,0.87);"><div class="ql-editor section-text ng-star-inserted" style="font-family:inherit;margin:0px;padding:12px 15px;border:0px;font-style:inherit;font-variant:inherit;font-size:14px;line-height:20px;vertical-align:baseline;height:972px;color:rgb(46,44,52);letter-spacing:0.175px;"><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"><b style="font-family:inherit;font-style:inherit;letter-spacing:0.175px;"><u>About Niva Bupa:</u></b></span></p><p class="MsoNormal" style="text-align:justify;">Niva Bupa Health Insurance Company Limited is a Public Listed Company on Stock exchange(s). The company’s purpose is to give every Indian the confidence to access the best healthcare. It intends to play the role of an enabler in the lives of its customers and help them live life without constraints. This is reflected in its brand philosophy – ‘Zindagi Ko Claim Kar Le’.</p><p class="MsoNormal" style="text-align:justify;"><span style="font-family:inherit;font-style:inherit;letter-spacing:0.175px;font-size:inherit;font-weight:inherit;">As of December 31, 2025, Niva </span><span style="font-family:inherit;font-style:inherit;letter-spacing:0.175px;">Bupa had over 210 physical branches across India. It additionally offers health </span><span style="font-family:inherit;font-style:inherit;letter-spacing:0.175px;">insurance through its ecosystem partners including 2.2 Lakh agents, 575+brokers, and over 115 Banca & Other Corporate Agency Partners. The company currently covers 24.5 million lives and has 10,587 hospitals empaneled in its hospital network. </span></p><p class="MsoNormal" style="text-align:justify;"><span style="font-family:inherit;font-style:inherit;letter-spacing:0.175px;"><br /></span><span style="font-family:inherit;font-size:inherit;font-style:inherit;letter-spacing:0.175px;">Niva Bupa has consistently </span><span style="font-family:inherit;font-style:inherit;letter-spacing:0.175px;">maintained 90%+ claim settlement ratio over the last 4 financial years, having </span><span style="font-family:inherit;font-style:inherit;letter-spacing:0.175px;">ended Q3FY26 with claim settlement ratio of 94.1%. With an employee base of </span><span style="font-family:inherit;font-style:inherit;letter-spacing:0.175px;">over 10,100 people, the company is a certified Great Place to Work six times in </span><span style="font-family:inherit;font-style:inherit;letter-spacing:0.175px;">a row.</span></p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"><br /></span></p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;">Primary Role Description: -</span></p><ul style="font-style:inherit;font-variant:inherit;font-size:inherit;line-height:inherit;font-family:inherit;margin-right:0px;margin-bottom:0px;margin-left:0px;padding:0px 0px 0px 1.5em;border:0px;vertical-align:baseline;list-style:none;"><li style="font-style:inherit;font-variant:inherit;font-size:inherit;line-height:inherit;font-family:inherit;margin:0px;padding:0px 0px 0px 1.5em;border:0px;vertical-align:baseline;list-style-type:none;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-size:inherit;line-height:inherit;vertical-align:baseline;">Enable achievement of key business outcomes</span></li><li style="font-style:inherit;font-variant:inherit;font-size:inherit;line-height:inherit;font-family:inherit;margin:0px;padding:0px 0px 0px 1.5em;border:0px;vertical-align:baseline;list-style-type:none;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-size:inherit;line-height:inherit;vertical-align:baseline;">Build a quality Agency by focusing on quality of hire and skilling</span></li><li style="font-style:inherit;font-variant:inherit;font-size:inherit;line-height:inherit;font-family:inherit;margin:0px;padding:0px 0px 0px 1.5em;border:0px;vertical-align:baseline;list-style-type:none;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-size:inherit;line-height:inherit;vertical-align:baseline;">Ensure adherence to all statutory and compliance requirements</span></li><li style="font-style:inherit;font-variant:inherit;font-size:inherit;line-height:inherit;font-family:inherit;margin:0px;padding:0px 0px 0px 1.5em;border:0px;vertical-align:baseline;list-style-type:none;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-size:inherit;line-height:inherit;vertical-align:baseline;">Drive the people agenda sharply to enable achievement of people outcomes.</span></li></ul><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;"> </p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;"> <span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;">Key Roles & Responsibilities:</span></p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;"> <span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;">a. Achievement of Business Plans </span></p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;">· To own the business plan for the branch – both top line and bottom line targets for Team </p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;">· Internalize the Management philosophy and business strategy of the company and drive it in the branch </p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;">· Ensure that the existing team of Agents is engaged, motivated and productive by forging a strong relationship with them </p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;">· Ensure that new Agent Advisors are constantly inducted, activated and productive for Team </p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;">· Drive the incentive schemes to ensure that the income of the Agency managers and Agent Advisors exceed benchmark</p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;">b. Team Building </span></p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;">· Recruit Quality resources –Unit Managers / Agency Managers</p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;">· Goal setting of all Agency Managers/Sr Agency Manager/Key Agency Managers in the region </p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;">· Regular and periodic review, monitoring and mentoring of the Agency</p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;">· Managers to ensure that they are on track to achieve their goals </p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;">· Regular classroom and on the field training of the team to equip them with the necessary skill sets to perform optimally </p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;">· Ensure that the defined sales process of the company is adhered to by the team </p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;">· Identify and groom future leaders in the team.</p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;">· Maintain the branch discipline, culture and follow basic rhythm.</p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;">c. Business Expansion</span> </p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;">· Identify potential business pockets in the branch jurisdiction </p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;">· Appoint Agents in these locations to procure business</p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;">d. Liaison with Home Office </span></p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;">· Own the resource and expense budget for the Branch</p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;">· Drive the R&R schemes floated by HO from time to time</p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;">· Design own Branch level R&Rs, marketing activities and implement them.</p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;">· Support the Unit Managers and team of Agents in liaison with the HO for addressing their requirements/ concerns</p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;">· Percolate the management guidelines to the entire team.</p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;">· Being fully compliant to all the norms laid down by the regulators and the company</p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;"><span style="font:inherit;margin:0px;padding:0px;border:0px;vertical-align:baseline;">· </span>Keeping the expense ratio of the Branch well within the defined budget </p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;"><span style="font:inherit;margin:0px;padding:0px;border:0px;vertical-align:baseline;">· </span>Maintain win- win relationship with other channels</p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;"> </p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;"><span style="color:rgb(37,54,77);font-family:inherit;font-size:18px;font-style:inherit;font-weight:600;letter-spacing:0.225px;">Qualification Criteria</span></p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;"><span style="font-family:inherit;font-size:inherit;font-style:inherit;font-weight:700;text-align:justify;letter-spacing:0.175px;">Education </span></p></div></div><div class="section ng-star-inserted" style="font-family:Manrope;margin:0px 0px 1rem;padding:0px;border:0px;font-size:medium;line-height:inherit;vertical-align:baseline;color:rgba(0,0,0,0.87);"><div class="ql-editor section-text ng-star-inserted" style="font-family:inherit;margin:0px;padding:12px 15px;border:0px;font-style:inherit;font-variant:inherit;font-size:14px;line-height:20px;vertical-align:baseline;height:136px;color:rgb(46,44,52);letter-spacing:0.175px;"><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;">· Graduation in any discipline from a recognized educational institute </p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;">· Preferably Post Graduate Degree/Diploma in Management from a recognized educational institute. </p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;"> </p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;"><span style="color:rgb(37,54,77);font-family:inherit;font-size:18px;font-style:inherit;font-weight:600;letter-spacing:0.225px;">Additional Information</span></p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;"><span style="font-family:inherit;font-size:inherit;font-style:inherit;font-weight:700;letter-spacing:0.175px;">Experience </span></p></div></div><div class="section ng-star-inserted" style="font-family:Manrope;margin:0px 0px 1rem;padding:0px;border:0px;font-size:medium;line-height:inherit;vertical-align:baseline;color:rgba(0,0,0,0.87);"><div class="ql-editor section-text ng-star-inserted" style="font-family:inherit;margin:0px;padding:12px 15px;border:0px;font-style:inherit;font-variant:inherit;font-size:14px;line-height:20px;vertical-align:baseline;height:136px;color:rgb(46,44,52);letter-spacing:0.175px;"><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;">· 6+ years of relevant work experience, preferably in Life Insurance with agency channel experience</p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;">· 3+ years of team handling experience.</p><p style="font:inherit;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;vertical-align:baseline;"><br /></p></div></div>

Collected experience requirement

6+ years