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Agency Manager

Niva Bupa · Bangalore

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Collected role description

<p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;">Primary Role Description: -</p><ul style="font-family:Manrope;padding:0px 0px 0px 1.5em;margin-right:0px;margin-bottom:0px;margin-left:0px;border:0px;line-height:inherit;vertical-align:baseline;list-style:none;color:rgb(46,44,52);letter-spacing:0.175px;"><li style="font:inherit;margin:0px;padding:0px 0px 0px 1.5em;border:0px;vertical-align:baseline;list-style-type:none;">Enable achievement of key business outcomes</li><li style="font:inherit;margin:0px;padding:0px 0px 0px 1.5em;border:0px;vertical-align:baseline;list-style-type:none;">Build a quality Agency by focusing on quality of hire and skilling</li><li style="font:inherit;margin:0px;padding:0px 0px 0px 1.5em;border:0px;vertical-align:baseline;list-style-type:none;">Ensure adherence to all statutory and compliance requirements</li></ul><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;">Key Roles & Responsibilities:</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"><u style="font:inherit;margin:0px;padding:0px;border:0px;vertical-align:baseline;">A. Achievement of Business Plans</u></span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Ability to manage all the parameters of their business;</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Recruitment</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Activation</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Premium Collection</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Case Rate and Case count</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Persistency</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Ensure that the Agents are engaged, motivated and productive by forging a strong relationship</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Ensure that Agents are constantly inducted, activated and productive</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Drive the incentive schemes to ensure that the Agent’s income exceeds benchmark</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Drive the R&R schemes floated by HO, ZO and branch</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Support the Agents in liaison with the HO for addressing their requirements/ concerns</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Being fully compliant to all the norms laid down by the regulators and the company</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Manage channel conflicts in the team</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> To achieve product wise targets & profitability</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Understand the Agent’s business in depth and seek opportunities for business development and revenue generation</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;">B. Team Building</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Goal setting of all Agents in the team</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Regular and periodic review, monitoring and mentoring of all the relationship they are managing to ensure that they are on track to achieve their goals</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Regular Field observation and Demonstration with the agency force</span></p><p style="font-family:Manrope;margin-bottom:0px;padding:0px 0px 0.5rem;border:0px;line-height:inherit;vertical-align:baseline;color:rgb(46,44,52);letter-spacing:0.175px;"><span style="font-family:inherit;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-size:inherit;line-height:inherit;vertical-align:baseline;"> Regular Agent visit</span></p>