Assistant Manager

Niva Bupa · Noida

Source and collection record

Last observed by our collector: 9 October 2026 at 3:41 am IST. This is not a manual review or a confirmation from the employer.

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Collected role description

Key Roles & Responsibilities: <ul><li>To manage a team of telesales advisors </li><li>To ensure targets are met on a monthly basis – through inbound and outbound sales </li><li> To be responsible for the management of direct reports, one to one reviews and performance reviews.  Driving per advisor productivity and sales quality across outlined parameter</li><li>Key Roles & Responsibilities:</li><li>Be in charge of running and managing the team daily </li><li>Understand all organizations products, services, procedures and guidelines and communicate same to all team members.</li><li>Monitor calls to ensure that due procedures and quality standards are strictly adhered to</li><li>Facilitate and organize training session for all agents and participate in recruitment of new team members </li><li> Submit regular reports to management and seek new ideas and strategies to improve team performance</li><li> Keep up with trends and happenings in the industry and ensuring adherence to industry standards  Coaching, inspiring and motivating a sales team. </li><li>A good understanding of the market dynamics in the respective sector.</li><li>Coordinate with different departments to ensure Issuance of Policies</li><li> Ensure self-target are also met (*Applicable for ARM) </li></ul> Key Requirements – Education & Certificates <ul><li> Min 3-6 years’ Experience as a Team Leader on papers with experience of Health or Motor insurance domain) </li><li> Drive productivity per advisor </li><li>Attrition for the team </li><li>Improving leads conversion </li><li>Employee motivation & engagement </li><li>Control the Loss ratio for the team by ensuring product mix in line to Organization objectives </li><li>Driving sales quality through controlling policy cancellations/ endorsements </li></ul>Key Requirements – Education & Certificates <ul><li>Min 3-6 years’ Experience as a Team Leader on papers with experience of Health or Motor insurance domain) </li><li>Drive productivity per advisor</li><li>Attrition for the team </li><li>Improving leads conversion </li><li> Employee motivation & engagement </li><li>Control the Loss ratio for the team by ensuring product mix in line to Organization objectives </li><li>Driving sales quality through controlling policy cancellations/ endorsements </li></ul>Key Requirements - Experience & Skills<ul><li>High analytical proficiency Outbound Telesales Team handling experience </li><li>Pro-active approach in issue resolution </li><li>Good communication and Presentation skills </li><li> Large BPO/ Telesales set up experience will be preferred </li><li>Leading Change & Strategic Thinking </li></ul>

Collected experience requirement

3-6 years