Senior Executive - Partner Service Desk

Niva Bupa · Noida

Source and collection record

Last observed by our collector: 9 October 2026 at 3:41 am IST. This is not a manual review or a confirmation from the employer.

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

How sourcing and classification work · Report a discrepancy

Your application evidence checklist

Mark the statements you can support after reading the employer source. This checklist stays on this page; it does not score your eligibility or submit an application.

Attendance and availability: I checked the employer page for work location, office attendance, start date and duration.Current requisition: I checked the current employer requisition and its application requirements.

0 of 2 checks marked. Keep unresolved requirements as questions for the employer.

Collected role description

JOB PROFILE <table class="MsoTableGrid" border="1" cellspacing="0" cellpadding="0" style="border:none;"> <tbody><tr style="border-left:1px solid #000000;height:20.65pt;"> <td width="126" style="width:127.35pt;border:solid 1pt;background:#00B0F0;padding:0cm 5.4pt 0cm 5.4pt;height:20.65pt;"> Position </td> <td width="132" style="width:143.5pt;border-top:1pt solid;border-right:1pt solid;border-bottom:1pt solid;padding:0cm 5.4pt;height:20.65pt;"> Executive </td> <td width="81" style="width:52.25pt;border-top:1pt solid;border-right:1pt solid;border-bottom:1pt solid;background:rgb(0,176,240);padding:0cm 5.4pt;height:20.65pt;"> Location </td> <td width="133" style="width:144.4pt;border-top:1pt solid;border-right:1pt solid;border-bottom:1pt solid;padding:0cm 5.4pt;height:20.65pt;"> Noida </td> </tr> <tr style="border-left:1px solid #000000;height:24.25pt;"> <td width="126" style="width:127.35pt;border-right:1pt solid;border-bottom:1pt solid;border-left:1pt solid;background:rgb(0,176,240);padding:0cm 5.4pt;height:24.25pt;"> Reporting Mgr. Name - </td> <td width="132" style="width:143.5pt;border-bottom:1pt solid;border-right:1pt solid;padding:0cm 5.4pt;height:24.25pt;"> Vaibhav Laur </td> <td width="81" style="width:52.25pt;border-bottom:1pt solid;border-right:1pt solid;background:rgb(0,176,240);padding:0cm 5.4pt;height:24.25pt;"> Department </td> <td width="133" style="width:144.4pt;border-bottom:1pt solid;border-right:1pt solid;padding:0cm 5.4pt;height:24.25pt;"> Partner Licensing </td> </tr> <tr style="border-left:1px solid #000000;height:24.25pt;"> <td width="126" style="width:127.35pt;border-right:1pt solid;border-bottom:1pt solid;border-left:1pt solid;background:rgb(0,176,240);padding:0cm 5.4pt;height:24.25pt;"> Reporting Mgr. Designation </td> <td width="132" style="width:143.5pt;border-bottom:1pt solid;border-right:1pt solid;padding:0cm 5.4pt;height:24.25pt;"> Deputy Manager </td> <td width="81" style="width:52.25pt;border-bottom:1pt solid;border-right:1pt solid;background:rgb(0,176,240);padding:0cm 5.4pt;height:24.25pt;"> Offered Grade </td> <td width="133" style="width:144.4pt;border-bottom:1pt solid;border-right:1pt solid;padding:0cm 5.4pt;height:24.25pt;"> M8 </td> </tr> <tr style="border-left:1px solid #000000;height:27.95pt;"> <td width="126" style="width:127.35pt;border-right:1pt solid;border-bottom:1pt solid;border-left:1pt solid;background:rgb(0,176,240);padding:0cm 5.4pt;height:27.95pt;"> Our Purpose </td> <td width="346" colspan="3" style="width:340.15pt;border-bottom:1pt solid;border-right:1pt solid;padding:0cm 5.4pt;height:27.95pt;"> At Niva Bupa, our purpose is “to give every Indian the confidence to access the best healthcare” </td> </tr> <tr style="border-left:1px solid #000000;height:58.45pt;"> <td width="126" style="width:127.35pt;border-right:1pt solid;border-bottom:1pt solid;border-left:1pt solid;background:rgb(0,176,240);padding:0cm 5.4pt;height:58.45pt;"> Our Values </td> <td width="346" colspan="3" style="width:340.15pt;border-bottom:1pt solid;border-right:1pt solid;padding:0cm 5.4pt;height:58.45pt;"> 1. Commitment 2. Innovation 3. Empathy 4. Collaboration 5. Transparency </td> </tr> <tr style="border-left:1px solid #000000;height:58.45pt;"> <td width="126" style="width:127.35pt;border-right:1pt solid;border-bottom:1pt solid;border-left:1pt solid;background:rgb(0,176,240);padding:0cm 5.4pt;height:58.45pt;"> Proficiency Level (Please Tick) </td> <td width="346" colspan="3" style="width:340.15pt;border-bottom:1pt solid;border-right:1pt solid;padding:0cm 5.4pt;height:58.45pt;"> L1: - HEAD OF FUNCTION/BUSINESS (Sr. Leadership Team) L2: - MANAGER OF MANAGER L3: - MANAGER L4: - INDIVIDUAL CONTRIBUTOR (Correct choice) </td> </tr> <tr style="border-left:1px solid #000000;height:15.25pt;"> <td width="471" colspan="4" style="width:467.5pt;border-right:1pt solid;border-bottom:1pt solid;border-left:1pt solid;background:rgb(0,176,240);padding:0cm 5.4pt;height:15.25pt;"> About Niva Bupa Health Insurance Company </td> </tr> <tr style="border-left:1px solid #000000;height:109.7pt;"> <td width="471" colspan="4" style="width:467.5pt;border-right:1pt solid;border-bottom:1pt solid;border-left:1pt solid;padding:0cm 5.4pt;height:109.7pt;"> Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance Company Limited) is a joint venture between Fettle Tone LLP (an affiliate of True North Fund VI LLP), a leading Indian private equity firm, and the Bupa Group, a leading international healthcare company with a legacy of providing specialized healthcare services for over 70 years. Niva Bupa’s growth story has been phenomenal. We are one of the fastest growing Stand Alone Health Insurers in the country with a current employee strength of 7000+ with growth rate of 154% since FY 20 and growing. We are a fully integrated health insurance provider with in-house claims processing; under-writing and servicing. Our goal is to achieve more than 10000 Cr GWP By 2027 & thus requires goal oriented individuals to be a part of this exciting growth journey to achieve it. Niva Bupa is certified Great Place to Work for the 3rd year running and aims become one of the best workplaces in the BFSI industry. Niva Bupa is an Equal Opportunity Employer committed to achieving diversity within its workforce, and encourages all qualified applicants to apply, irrespective of gender, age, sexual orientation, disability, culture, religious and ethnic background. At Niva Bupa 12% of our team handling roles are led by women. We welcome specially-abled professionals to join our team. ESG: Supporting action to protect, restore and regenerate local environments for the benefit of our customers our people, our communities and wider society For more Details visit our website- www.nivabupa.com </td> </tr> <tr style="border-left:1px solid #000000;height:20.65pt;"> <td width="471" colspan="4" style="width:467.5pt;border-right:1pt solid;border-bottom:1pt solid;border-left:1pt solid;background:rgb(0,176,240);padding:0cm 5.4pt;height:20.65pt;"> Key Roles & Responsibilities </td> </tr> <tr style="border-left:1px solid #000000;height:16.6pt;"> <td width="471" colspan="4" style="width:467.5pt;border-right:1pt solid;border-bottom:1pt solid;border-left:1pt solid;padding:0cm 5.4pt;height:16.6pt;"> Primary Role Description: - To On-board & providing quality servicing to Intermediary </td> </tr> </tbody></table> <table class="MsoTableGrid" border="1" cellspacing="0" cellpadding="0" style="border:none;"> <tbody><tr style="border-left:1px solid #000000;height:17.5pt;"> <td width="471" colspan="4" style="width:467.5pt;border:solid 1pt;padding:0cm 5.4pt 0cm 5.4pt;height:17.5pt;"> Key Roles & Responsibilities: </td> </tr> <tr style="border-left:1px solid #000000;height:50.35pt;"> <td width="471" colspan="4" valign="top" style="width:467.5pt;border-right:1pt solid;border-bottom:1pt solid;border-left:1pt solid;padding:0cm 5.4pt;height:50.35pt;"> 1. Addressing and resolving requested service inquiries. 2. Conducting quality checks on documents submitted for intermediary on-boarding. 3. Responding to emails and providing quality assistance to branch offices to resolve their queries. 4. Creating MIS reports and dashboards as needed. 5. Performing additional tasks as assigned based on business needs </td> </tr> <tr style="border-left:1px solid #000000;height:17.5pt;"> <td width="471" colspan="4" style="width:467.5pt;border-right:1pt solid;border-bottom:1pt solid;border-left:1pt solid;background:rgb(0,176,240);padding:0cm 5.4pt;height:17.5pt;"> Key Requirements – Education & Certificates </td> </tr> <tr style="border-left:1px solid #000000;height:26.05pt;"> <td width="471" colspan="4" style="width:467.5pt;border-right:1pt solid;border-bottom:1pt solid;border-left:1pt solid;padding:0cm 5.4pt;height:26.05pt;"> Graduate or Above Insurance certification is + </td> </tr> <tr style="border-left:1px solid #000000;height:18.4pt;"> <td width="471" colspan="4" style="width:467.5pt;border-right:1pt solid;border-bottom:1pt solid;border-left:1pt solid;background:rgb(0,176,240);padding:0cm 5.4pt;height:18.4pt;"> Key Requirements - Experience & Skills </td> </tr> <tr style="border-left:1px solid #000000;height:24.25pt;"> <td width="471" colspan="4" style="width:467.5pt;border-right:1pt solid;border-bottom:1pt solid;border-left:1pt solid;padding:0cm 5.4pt;height:24.25pt;"> 1. Excellent written and verbal communication skill. 2. Team Player and Able to perform positively under pressure. 3. Moderate knowledge of MS office (Advanced excel is positive point) </td> </tr> <tr style="border-left:1px solid #000000;height:17.5pt;"> <td width="471" colspan="4" style="width:467.5pt;border-right:1pt solid;border-bottom:1pt solid;border-left:1pt solid;background:rgb(0,176,240);padding:0cm 5.4pt;height:17.5pt;"> Key Functional Competencies </td> </tr> <tr style="border-left:1px solid #000000;height:15.25pt;"> <td width="168" valign="top" style="width:175.15pt;border-right:1pt solid;border-bottom:1pt solid;border-left:1pt solid;background:rgb(89,89,89);padding:0cm 5.4pt;height:15.25pt;"> Functional competency </td> <td width="87" valign="top" style="width:83.5pt;border-bottom:1pt solid;border-right:1pt solid;background:rgb(89,89,89);padding:0cm 5.4pt;height:15.25pt;"> Beginner </td> <td width="110" valign="top" style="width:100.5pt;border-bottom:1pt solid;border-right:1pt solid;background:rgb(89,89,89);padding:0cm 5.4pt;height:15.25pt;"> Intermediate </td> <td width="105" valign="top" style="width:108.35pt;border-bottom:1pt solid;border-right:1pt solid;background:rgb(89,89,89);padding:0cm 5.4pt;height:15.25pt;"> Expert </td> </tr> <tr style="border-left:1px solid #000000;height:15.75pt;"> <td width="168" valign="top" style="width:175.15pt;border-right:1pt solid;border-bottom:1pt solid;border-left:1pt solid;padding:0cm 5.4pt;height:15.75pt;"> Team work </td> <td width="87" valign="top" style="width:83.5pt;border-bottom:1pt solid;border-right:1pt solid;padding:0cm 5.4pt;height:15.75pt;"> </td> <td width="110" valign="top" style="width:100.5pt;border-bottom:1pt solid;border-right:1pt solid;padding:0cm 5.4pt;height:15.75pt;"> </td> <td width="105" valign="top" style="width:108.35pt;border-bottom:1pt solid;border-right:1pt solid;padding:0cm 5.4pt;height:15.75pt;"> Required </td> </tr> <tr style="border-left:1px solid #000000;height:15.75pt;"> <td width="168" valign="top" style="width:175.15pt;border-right:1pt solid;border-bottom:1pt solid;border-left:1pt solid;padding:0cm 5.4pt;height:15.75pt;"> Communication </td> <td width="87" valign="top" style="width:83.5pt;border-bottom:1pt solid;border-right:1pt solid;padding:0cm 5.4pt;height:15.75pt;"> </td> <td width="110" valign="top" style="width:100.5pt;border-bottom:1pt solid;border-right:1pt solid;padding:0cm 5.4pt;height:15.75pt;"> </td> <td width="105" valign="top" style="width:108.35pt;border-bottom:1pt solid;border-right:1pt solid;padding:0cm 5.4pt;height:15.75pt;"> Required </td> </tr> <tr style="border-left:1px solid #000000;height:15.75pt;"> <td width="168" valign="top" style="width:175.15pt;border-right:1pt solid;border-bottom:1pt solid;border-left:1pt solid;padding:0cm 5.4pt;height:15.75pt;"> Problem Solving </td> <td width="87" valign="top" style="width:83.5pt;border-bottom:1pt solid;border-right:1pt solid;padding:0cm 5.4pt;height:15.75pt;"> </td> <td width="110" valign="top" style="width:100.5pt;border-bottom:1pt solid;border-right:1pt solid;padding:0cm 5.4pt;height:15.75pt;"> </td> <td width="105" valign="top" style="width:108.35pt;border-bottom:1pt solid;border-right:1pt solid;padding:0cm 5.4pt;height:15.75pt;"> Required </td> </tr> <tr style="border-left:1px solid #000000;height:17.5pt;"> <td width="471" colspan="4" style="width:467.5pt;border-right:1pt solid;border-bottom:1pt solid;border-left:1pt solid;background:rgb(0,176,240);padding:0cm 5.4pt;height:17.5pt;"> NBHI Core Competencies </td> </tr> <tr style="border-left:1px solid #000000;height:17.5pt;"> <td width="471" colspan="4" style="width:467.5pt;border-right:1pt solid;border-bottom:1pt solid;border-left:1pt solid;background:rgb(89,89,89);padding:0cm 5.4pt;height:17.5pt;"> Behavioral Competency </td> </tr> <tr style="border-left:1px solid #000000;height:15.25pt;"> <td width="168" valign="top" style="width:175.15pt;border-right:1pt solid;border-bottom:1pt solid;border-left:1pt solid;background:rgb(0,176,240);padding:0cm 5.4pt;height:15.25pt;"> Behavioral competency </td> <td width="87" valign="top" style="width:83.5pt;border-bottom:1pt solid;border-right:1pt solid;background:rgb(0,176,240);padding:0cm 5.4pt;height:15.25pt;"> Beginner </td> <td width="110" valign="top" style="width:100.5pt;border-bottom:1pt solid;border-right:1pt solid;background:rgb(0,176,240);padding:0cm 5.4pt;height:15.25pt;"> Intermediate </td> <td width="105" valign="top" style="width:108.35pt;border-bottom:1pt solid;border-right:1pt solid;background:rgb(0,176,240);padding:0cm 5.4pt;height:15.25pt;"> Expert </td> </tr> <tr style="border-left:1px solid #000000;height:15.7pt;"> <td width="168" valign="top" style="width:175.15pt;border-right:1pt solid;border-bottom:1pt solid;border-left:1pt solid;padding:0cm 5.4pt;height:15.7pt;"> Commitment </td> <td width="87" valign="top" style="width:83.5pt;border-bottom:1pt solid;border-right:1pt solid;padding:0cm 5.4pt;height:15.7pt;"> </td> <td width="110" valign="top" style="width:100.5pt;border-bottom:1pt solid;border-right:1pt solid;padding:0cm 5.4pt;height:15.7pt;"> </td> <td width="105" valign="top" style="width:108.35pt;border-bottom:1pt solid;border-right:1pt solid;padding:0cm 5.4pt;height:15.7pt;"> Required </td> </tr> <tr style="border-left:1px solid #000000;height:14.35pt;"> <td width="168" valign="top" style="width:175.15pt;border-right:1pt solid;border-bottom:1pt solid;border-left:1pt solid;padding:0cm 5.4pt;height:14.35pt;"> Empathy </td> <td width="87" valign="top" style="width:83.5pt;border-bottom:1pt solid;border-right:1pt solid;padding:0cm 5.4pt;height:14.35pt;"> </td> <td width="110" valign="top" style="width:100.5pt;border-bottom:1pt solid;border-right:1pt solid;padding:0cm 5.4pt;height:14.35pt;"> </td> <td width="105" valign="top" style="width:108.35pt;border-bottom:1pt solid;border-right:1pt solid;padding:0cm 5.4pt;height:14.35pt;"> Required </td> </tr> <tr style="border-left:1px solid #000000;height:17.95pt;"> <td width="168" valign="top" style="width:175.15pt;border-right:1pt solid;border-bottom:1pt solid;border-left:1pt solid;padding:0cm 5.4pt;height:17.95pt;"> Collaboration </td> <td width="87" valign="top" style="width:83.5pt;border-bottom:1pt solid;border-right:1pt solid;padding:0cm 5.4pt;height:17.95pt;"> </td> <td width="110" valign="top" style="width:100.5pt;border-bottom:1pt solid;border-right:1pt solid;padding:0cm 5.4pt;height:17.95pt;"> </td> <td width="105" valign="top" style="width:108.35pt;border-bottom:1pt solid;border-right:1pt solid;padding:0cm 5.4pt;height:17.95pt;"> Required </td> </tr> </tbody></table>