Assistant Manager

Niva Bupa · Noida

Source and collection record

Last observed by our collector: 9 October 2026 at 3:41 am IST. This is not a manual review or a confirmation from the employer.

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected role description

<table class="MsoTableGrid" border="1" cellspacing="0" cellpadding="0" width="0" style="width:549pt;margin-left:-8.1pt;border:none;"> <tbody><tr> <td width="732" colspan="5" style="width:549pt;border:solid #000000 1pt;background:#8DB3E2;padding:0cm 5.4pt 0cm 5.4pt;"> NIVA BUPA HEALTH INSURANCE COMPANY LIMITED </td> </tr> <tr> <td width="732" colspan="5" style="width:549pt;border-right:1pt solid #000000;border-bottom:1pt solid #000000;border-left:1pt solid #000000;background:rgb(221,217,195);padding:0cm 5.4pt;"> JOB DESCRIPTION </td> </tr> <tr> <td width="160" style="width:119.7pt;border-right:1pt solid #000000;border-bottom:1pt solid #000000;border-left:1pt solid #000000;padding:0cm 5.4pt;"> Position </td> <td width="248" style="width:186.3pt;border-bottom:1pt solid #000000;border-right:1pt solid #000000;padding:0cm 5.4pt;"> Deputy Manager- Partner Servicing </td> <td width="71" style="width:53.1pt;border-bottom:1pt solid #000000;border-right:1pt solid #000000;padding:0cm 5.4pt;"> Location </td> <td width="253" colspan="2" valign="top" style="width:189.9pt;border-bottom:1pt solid #000000;border-right:1pt solid #000000;padding:0cm 5.4pt;"> Mumbai </td> </tr> <tr> <td width="160" style="width:119.7pt;border-right:1pt solid #000000;border-bottom:1pt solid #000000;border-left:1pt solid #000000;padding:0cm 5.4pt;"> Department </td> <td width="248" style="width:186.3pt;border-bottom:1pt solid #000000;border-right:1pt solid #000000;padding:0cm 5.4pt;"> Customer Service </td> <td width="71" style="width:53.1pt;border-bottom:1pt solid #000000;border-right:1pt solid #000000;padding:0cm 5.4pt;"> Function </td> <td width="253" colspan="2" valign="top" style="width:189.9pt;border-bottom:1pt solid #000000;border-right:1pt solid #000000;padding:0cm 5.4pt;"> Partner Servicing </td> </tr> <tr> <td width="160" style="width:119.7pt;border-right:1pt solid #000000;border-bottom:1pt solid #000000;border-left:1pt solid #000000;padding:0cm 5.4pt;"> Reporting to </td> <td width="248" style="width:186.3pt;border-bottom:1pt solid #000000;border-right:1pt solid #000000;padding:0cm 5.4pt;"> Senior Manager – Client Servicing </td> <td width="71" style="width:53.1pt;border-bottom:1pt solid #000000;border-right:1pt solid #000000;padding:0cm 5.4pt;"> Band </td> <td width="253" colspan="2" valign="top" style="width:189.9pt;border-bottom:1pt solid #000000;border-right:1pt solid #000000;padding:0cm 5.4pt;"> </td> </tr> <tr> <td width="160" style="width:119.7pt;border-right:1pt solid #000000;border-bottom:1pt solid #000000;border-left:1pt solid #000000;padding:0cm 5.4pt;"> Manager/IC Roles </td> <td width="248" style="width:186.3pt;border-bottom:1pt solid #000000;border-right:1pt solid #000000;padding:0cm 5.4pt;"> </td> <td width="71" style="width:53.1pt;border-bottom:1pt solid #000000;border-right:1pt solid #000000;padding:0cm 5.4pt;"> JD Code </td> <td width="253" colspan="2" valign="top" style="width:189.9pt;border-bottom:1pt solid #000000;border-right:1pt solid #000000;padding:0cm 5.4pt;"> </td> </tr> <tr> <td width="732" colspan="5" valign="top" style="width:549pt;border-right:1pt solid #000000;border-bottom:1pt solid #000000;border-left:1pt solid #000000;background:rgb(221,217,195);padding:0cm 5.4pt;"> Job Summary (Describe the primary function and purpose of this role) </td> </tr> <tr> <td width="732" colspan="5" valign="top" style="width:549pt;border-right:1pt solid #000000;border-bottom:1pt solid #000000;border-left:1pt solid #000000;padding:0cm 5.4pt;"> The job holder would be responsible for: · Monitoring servicing for B2B Customers · Closely interacting with B2B Customers, partners and business team. · Closely working with the operations and claims to ensure the customer requirement is timely taken care · Travel at client locations- South zone </td> </tr> <tr> <td width="479" colspan="3" valign="top" style="width:359.1pt;border-right:1pt solid #000000;border-bottom:1pt solid #000000;border-left:1pt solid #000000;background:rgb(221,217,195);padding:0cm 5.4pt;"> Key Responsibilities (Mention a detailed description of key areas of focus, essential functions and primary responsibilities required to be performed by the incumbent to achieve business objectives) </td> <td width="253" colspan="2" valign="top" style="width:189.9pt;border-bottom:1pt solid #000000;border-right:1pt solid #000000;background:rgb(221,217,195);padding:0cm 5.4pt;"> Key Measures of Performance (Describe the major performance assessing criteria and expectations from the role) </td> </tr> <tr style="border-left:1px solid #000000;height:57.55pt;"> <td width="479" colspan="3" rowspan="3" valign="top" style="width:359.1pt;border-right:1pt solid #000000;border-bottom:1pt solid #000000;border-left:1pt solid #000000;padding:0cm 5.4pt;height:57.55pt;"> · Monitoring of daily servicing requests, responses and endorsement. · Identifying loopholes and taking corrective actions to meet customer demands · Visiting the B2B- customers on fortnight basis to strengthen relationships · Structuring the Group service model according to the customer expectations and feedback, ensuring the commitments are met. · Enhancing portal utilization for Partner for effective policy servicing. · Conducting regular governance call and onsite meetings with B2B- B2B2C customers, partners & Sales to handle concerns and orient the process & close gaps. · Preparation of Business Requirement document/Change Request with help of operations and change delivery group for system development as per business needs. · Aggressive follow up with the cross functional team for quick resolution · End to end resolution of customer concerns </td> <td width="253" colspan="2" valign="top" style="width:189.9pt;border-bottom:1pt solid #000000;border-right:1pt solid #000000;padding:0cm 5.4pt;height:57.55pt;"> · Meeting Service levels Agreement. · B2B- customer / partner satisfaction. · Governance Calls · Process Alignment </td> </tr> <tr> <td width="253" colspan="2" valign="top" style="width:189.9pt;border-bottom:1pt solid #000000;border-right:1pt solid #000000;background:rgb(221,217,195);padding:0cm 5.4pt;"> Key Relationships (Internal / External) (Mention the set of key internal and external stakeholders) </td> </tr> <tr style="border-left:1px solid #000000;height:170.5pt;"> <td width="253" colspan="2" valign="top" style="width:189.9pt;border-bottom:1pt solid #000000;border-right:1pt solid #000000;padding:0cm 5.4pt;height:170.5pt;"> Internal · New Business, claims, B2B teams · All service department based out of National Operating Centre, Branches · Sales & Marketing Team · Information Technology · Central Finance Team External · Niva Bupa Customers/Brokers/Agents </td> </tr> <tr> <td width="732" colspan="5" valign="top" style="width:549pt;border-right:1pt solid #000000;border-bottom:1pt solid #000000;border-left:1pt solid #000000;background:rgb(221,217,195);padding:0cm 5.4pt;"> Preferred Skill Set (Describe the nature and level of key skill required\preferred to perform the jobs e.g. interpersonal skills, problem solving ability and business expertise) </td> </tr> <tr style="border-left:1px solid #000000;height:94pt;"> <td width="732" colspan="5" valign="top" style="width:549pt;border-right:1pt solid #000000;border-bottom:1pt solid #000000;border-left:1pt solid #000000;padding:0cm 5.4pt;height:94pt;"> · Customer service oriented · Flexible in timings · Drive for higher achievement · Eagerness for learning new processes and systems · Pro-active approach in issue resolution · Focused outlook for achieving results · Good inter-personal skills · Role Modeling Core Values · Strategic Planning & Execution · Technical Expertise · Managerial Expertise · Data analytics and presentation skills </td> </tr> <tr> <td width="480" colspan="4" valign="top" style="width:360pt;border-right:1pt solid #000000;border-bottom:1pt solid #000000;border-left:1pt solid #000000;background:rgb(221,217,195);padding:0cm 5.4pt;"> Minimum Qualification </td> <td width="252" valign="top" style="width:189pt;border-bottom:1pt solid #000000;border-right:1pt solid #000000;background:rgb(221,217,195);padding:0cm 5.4pt;"> Minimum Experience </td> </tr> <tr> <td width="480" colspan="4" valign="top" style="width:360pt;border-right:1pt solid #000000;border-bottom:1pt solid #000000;border-left:1pt solid #000000;padding:0cm 5.4pt;"> Graduate/Post Graduate—Finance/Operations/Insurance Knowledge of MS office Good Communication skills in English and Hindi, both verbal and written Knowledge about the industry standards related to customer services and a thorough understanding of relevant processed in reference to customer service and delivery </td> <td width="252" valign="top" style="width:189pt;border-bottom:1pt solid #000000;border-right:1pt solid #000000;padding:0cm 5.4pt;"> Minimum 3 years of relevant experience in customer service, operations preferably in insurance </td> </tr> </tbody></table>

Collected experience requirement

3+ years