Manager

Niva Bupa · Noida

Source and collection record

Last observed by our collector: 9 October 2026 at 3:41 am IST. This is not a manual review or a confirmation from the employer.

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Collected role description

<table class="MsoTableGrid" border="1" cellspacing="0" cellpadding="0" style="border:none;"> <tbody><tr style="border-left:1px solid #000000;height:20.65pt;"> <td width="471" style="width:467.5pt;border:solid 1pt;background:#00B0F0;padding:0cm 5.4pt 0cm 5.4pt;height:20.65pt;"> Key Roles & Responsibilities </td> </tr> <tr style="border-left:1px solid #000000;height:16.6pt;"> <td width="471" style="width:467.5pt;border-right:1pt solid;border-bottom:1pt solid;border-left:1pt solid;padding:0cm 5.4pt;height:16.6pt;"> Primary Role Description: - We are seeking an experienced and results driven Call Centre Lead to lead our team of Health Insurance sales representatives. The candidate will be responsible for driven sales growth, leading and developing a team of sales agents and managing 3rd party partner expectations. </td> </tr> </tbody></table> <table class="MsoTableGrid" border="1" cellspacing="0" cellpadding="0" style="border:none;"> <tbody><tr style="border-left:1px solid #000000;height:17.5pt;"> <td width="471" style="width:467.5pt;border:solid 1pt;padding:0cm 5.4pt 0cm 5.4pt;height:17.5pt;"> Key Roles & Responsibilities: </td> </tr> <tr style="border-left:1px solid #000000;height:50.35pt;"> <td width="471" valign="top" style="width:467.5pt;border-right:1pt solid;border-bottom:1pt solid;border-left:1pt solid;padding:0cm 5.4pt;height:50.35pt;"> - Manage and oversee the daily operations of the call center department. - Develop strategies to increase sales and meet or exceed sales targets. - Monitor & analyze sales metrics, including conversion rates & sales revenue - Manage performance of Team Leads to align & deliver on sales objectives - Manage attrition - Stakeholder Management: manage expectations of 3rd party stakeholders & provide feedback on lead quality and areas of improvement for campaign. - Quality checks, Miss-selling prevention - Set the strategy for the development of the contact centres, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service. - Work closely with HR, L&D and Training delivery teams. Taking responsibility for the ongoing development all levels of contact centre colleagues. </td> </tr> <tr style="border-left:1px solid #000000;height:17.5pt;"> <td width="471" style="width:467.5pt;border-right:1pt solid;border-bottom:1pt solid;border-left:1pt solid;background:rgb(0,176,240);padding:0cm 5.4pt;height:17.5pt;"> Key Requirements – Education & Certificates </td> </tr> <tr style="border-left:1px solid #000000;height:26.05pt;"> <td width="471" style="width:467.5pt;border-right:1pt solid;border-bottom:1pt solid;border-left:1pt solid;padding:0cm 5.4pt;height:26.05pt;"> Graduation </td> </tr> <tr style="border-left:1px solid #000000;height:18.4pt;"> <td width="471" style="width:467.5pt;border-right:1pt solid;border-bottom:1pt solid;border-left:1pt solid;background:rgb(0,176,240);padding:0cm 5.4pt;height:18.4pt;"> Key Requirements - Experience & Skills </td> </tr> <tr style="border-left:1px solid #000000;height:24.25pt;"> <td width="471" style="width:467.5pt;border-right:1pt solid;border-bottom:1pt solid;border-left:1pt solid;padding:0cm 5.4pt;height:24.25pt;"> Knowledge of Health Insurance Sales, call center management, leading a team, meeting sales target. - Proven experience of leading a sales driven call centre operation with experience of managing an operation through periods of significant growth or change - Excellent communication and leadership skills to lead and motivate a growing and changing service operation The ability to engage with directors and managers at all levels across the wider business to achieve goals and objectives. </td> </tr> </tbody></table>