Executive - Contact Centre

Niva Bupa · Noida

Source and collection record

Last observed by our collector: 9 October 2026 at 3:41 am IST. This is not a manual review or a confirmation from the employer.

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

How sourcing and classification work · Report a discrepancy

Your application evidence checklist

Mark the statements you can support after reading the employer source. This checklist stays on this page; it does not score your eligibility or submit an application.

Attendance and availability: I checked the employer page for work location, office attendance, start date and duration.Current requisition: I checked the current employer requisition and its application requirements.

0 of 2 checks marked. Keep unresolved requirements as questions for the employer.

Collected role description

Primary Role Description We are seeking a highly motivated and experienced individual from a medical background to join our team as a Medical Claims Call Center Representative. In this role, you will be responsible for handling inbound customer calls related to claims and the rejection of claims. Your primary focus will be to provide exceptional customer service while resolving customer inquiries and concerns effectively. Key Roles & Responsibilities:  Answer incoming customer calls in a professional and timely manner.  Assist customers with inquiries including medical claims and rejections.  Provide accurate and detailed information about claim procedures, documentation requirements, and coverage.  Investigate and resolve customer concerns, ensuring high levels of customer satisfaction.  Collaborate with internal departments, such as claims processing to address and resolve complex issues.  Maintain thorough and up-to-date knowledge of products, medical billing codes, and claim processes.  Document customer interactions and update customer records accurately in the system.  Identify and escalate critical or unresolved issues to the appropriate department or supervisor.  Adhere to company policies, procedures, and compliance guidelines.