Associate Senior Executive

InfoEdge · Noida

Source and collection record

Last observed by our collector: 9 October 2026 at 4:20 am IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 15155

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

How sourcing and classification work · Report a discrepancy

Your application evidence checklist

Mark the statements you can support after reading the employer source. This checklist stays on this page; it does not score your eligibility or submit an application.

Attendance and availability: I checked the employer page for work location, office attendance, start date and duration.Current requisition: I checked the current employer requisition and its application requirements.

0 of 2 checks marked. Keep unresolved requirements as questions for the employer.

Collected role description

Job Objective:� Objective of this role is to respond to customer queries, complaints, escalations and requests about the services via inbound /outbound calls and emails. � Job Description: Manage inbound / outbound calls and emails from customers Adhere to the Service Level Agreement (SLAs) / Schedule Adherence Adhere to the laid down procedures / protocols of the process & organization Identify customer queries, concerns and overall needs and provide solutions Address customer complaints in a timely, compassionate and patient manner Collaborate with appropriate teams/departments to ensure query resolution and customer satisfaction Understand and maintain personal performance trackers to keep a check on expected productivity, quality, timely login, SLA for complaints on a daily basis Create customer satisfaction and delight by solving product related queries timely � Required Skills: Good communication skills Active listening skills Strong convincing skills Client handling skills Desired Skills: �� Good interpersonal skills �� Solution oriented with effective problem-solving skills Job Objective:� Objective of this role is to respond to customer queries, complaints, escalations and requests about the services via inbound /outbound calls and emails. � Job Description: Manage inbound / outbound calls and emails from customers Adhere to the Service Level Agreement (SLAs) / Schedule Adherence Adhere to the laid down procedures / protocols of the process & organization Identify customer queries, concerns and overall needs and provide solutions Address customer complaints in a timely, compassionate and patient manner Collaborate with appropriate teams/departments to ensure query resolution and customer satisfaction Understand and maintain personal performance trackers to keep a check on expected productivity, quality, timely login, SLA for complaints on a daily basis Create customer satisfaction and delight by solving product related queries timely � Required Skills: Good communication skills Active listening skills Strong convincing skills Client handling skills Desired Skills: �� Good interpersonal skills �� Solution oriented with effective problem-solving skills

Collected experience requirement

Up to 5 years