Oracle EBS

Oracle EBS Financials L1 Support Consultant Job Summary Seeking an Oracle EBS Financials L1 Support Consultant with 3–4 years of experience in Oracle EBS Financials support. Provide first-line functional support for Oracle EBS R12 Financials modules. Support business users, troubleshoot functional issues, resolve L1 incidents, and escalate complex issues to L2/L3 teams. Ensure smooth day-to-day operation of Oracle EBS Financials and maintain business continuity. Key Responsibilities Oracle EBS Financials L1 Support Provide first-level functional support for: Accounts Payable (AP) Accounts Receivable (AR) General Ledger (GL) Fixed Assets (FA) Cash Management (CM) Handle support requests through ticketing systems, email, and direct user interaction. Troubleshoot common issues related to: Invoice processing Journal entries Transaction errors Data entry issues User access Financial reports Basic configuration Act as the first point of contact for Oracle EBS Financials users. Incident Management Log, categorize, prioritize, track, and resolve incidents within the service management system. Resolve L1 issues related to: User access Configuration queries Financial transactions Reporting errors Application errors Communicate with end users to understand issues and provide step-by-step solutions. Ensure incidents are resolved within defined SLA and support timelines. L2/L3 Escalation Identify issues that require advanced functional or technical expertise. Escalate complex or unresolved incidents to L2/L3 support teams. Provide complete issue details, troubleshooting steps, screenshots, logs, and business impact during escalation. Follow up with higher-level support teams until issue resolution. Ensure smooth handover and communication between L1 and L2/L3 teams. User Support & Troubleshooting Assist users with day-to-day Oracle EBS Finance activities. Provide guidance on: Invoice processing Journal creation and posting Month-end closing activities Account reconciliations Data corrections Financial transactions Standard workflows Help users navigate Oracle EBS and follow appropriate business processes. Identify recurring issues and recommend preventive measures. System Monitoring & Basic Maintenance Monitor Oracle EBS Financials processes and system activities for potential issues. Review error messages and failed financial processes. Raise incidents for system or transaction failures. Assist with user access requests and basic configuration changes. Ensure system settings are aligned with approved business requirements. Documentation & Knowledge Management Maintain accurate documentation for common issues and resolutions. Create and update Knowledge Base (KB) articles, FAQs, and Standard Operating Procedures (SOPs). Document troubleshooting steps and recurring incidents. Contribute to continuous improvement of the L1 support knowledge base. User Training & Guidance Provide basic training and functional guidance to Oracle EBS Finance users. Educate users on standard Oracle EBS functionality and workflows. Promote best practices for: Data entry Transaction processing Reporting Financial controls Assist new users with basic Oracle EBS navigation and functionality. Reporting & Queries Support users in generating standard financial reports and queries. Provide assistance with reports such as: Invoice Aging GL Balances Accounts Payable Reports Accounts Receivable Reports Transaction Reports Troubleshoot basic report and data-related issues. Basic SQL knowledge for data extraction and troubleshooting is an advantage. Cross-Functional Collaboration Collaborate with: L2/L3 Functional Consultants Technical Support Teams DBA Teams Business Users Other ERP Support Teams Participate in cross-functional discussions for complex issue resolution. Support process improvement and recurring-issue reduction initiatives. Required Experience 3–4 years of experience in Oracle EBS Financials support. Hands-on experience supporting AP, AR, GL, FA, and Cash Management. Experience in an L1/helpdesk support environment, preferably within Oracle EBS or another ERP environment. Working knowledge of Oracle EBS R12 or later. Experience handling incidents, service requests, and user queries. Technical Skills Basic to intermediate knowledge of Oracle EBS Financials. Understanding of Oracle EBS Finance user interfaces and standard functionality. Knowledge of common Oracle EBS Financials issues and troubleshooting techniques. Basic understanding of Oracle EBS workflows and financial processes. Basic SQL knowledge for data extraction and troubleshooting is preferred. Familiarity with ticketing/service management tools. Functional Skills Understanding of fundamental accounting and finance processes. Knowledge of: Invoicing Accounts Payable Accounts Receivable Journal Entries General Ledger Fixed Assets Cash Management Account Reconciliation Month-End Closing Financial Reporting Ability to understand business requirements and translate them into functional troubleshooting