PCM Support

ITC Infotech · Bangalore

Source and collection record

Last observed by our collector: 9 October 2026 at 4:29 am IST. This is not a manual review or a confirmation from the employer.

Employer requisition: PCIIL_0000262521_1

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

How sourcing and classification work · Report a discrepancy

Your application evidence checklist

Mark the statements you can support after reading the employer source. This checklist stays on this page; it does not score your eligibility or submit an application.

Attendance and availability: I checked the employer page for work location, office attendance, start date and duration.Current requisition: I checked the current employer requisition and its application requirements.

0 of 2 checks marked. Keep unresolved requirements as questions for the employer.

Collected role description

Roleskill name- PCM Support Specialist- L2 Application Support Cluster Name - Consumer Shape Name and Abbreviation D2C B2B2C Digital Touchpoints-CRDG Relevant Experience 5-6 yrs Total experience- 5-6 yrs Location- Bangalore Programming Languages and its version SQL Platform ServiceNow, Jira, Datadog Tools and its version SQL, REST APIs, ServiceNow, Jira, Datadog Tech environment PCM, Censhare, PI Center, SAP, PIMDAM, Grafana, ETLELT Day to day tasks Provide L2 operational support across the global PCM ecosystem. Resolve incidents and service requests through ServiceNow and Jira. Troubleshoot cross-system issues across Censhare, PI Center and PIM-API. Perform SQL-based data validation and analysis. Monitor system health and alerts using Datadog and Grafana. Handle re-exports, translation orders and other production issues. Manage user access via XIAM and PIM. Maintain documentation, runbooks and knowledge articles. Roles and responsibilities Provide global L2 application support. Perform incident management and root-cause analysis. Troubleshoot cross-system integration issues. Monitor application and system health. Support data validation and production operations. Contribute to continuous improvement and knowledge management. Collaborate with global teams and stakeholders to resolve issues within agreed SLAs. Good to have tech stack- Censhare, PI Center, SAP, PIMDAM, Grafana, ETLELT, Canva, PIMDAM, ServiceNow

Collected experience requirement

5-10 years